Wessex Water Contact Phone Number

0843 208 2431

Contact Wessex Water on 0843 208 2431 for support during the week. Outside of business hours, they only accept emergency calls. Wessex Water is a utility company which supplies clean water and sewerage services in South West England. It covers 10,000 square kilometres and on average supplies 285 million litres of water every day. Wessex Water began as Wessex Water Authority in 1973 until industry privatization in 1989 and the Water Industry Act 1991.

Wessex Water Contact Numbers

Department
Phone Number
Opening Times
Wessex Water
Customer Services
0843 208 2431
(Mon – Fri) 8am – 6pm
(Saturday) Closed
Wessex Water
Bill Charges
0844 453 0215
(Mon – Fri) 8am – 6pm
(Saturday) Closed
Wessex Water
Water Meters
0843 557 3819
(Mon – Fri) 8am – 6pm
(Saturday) Closed
Wessex Water
Moving Address
0843 816 6836
(Mon – Fri) 8am – 6pm
(Saturday) Closed
Wessex Water
Priority Services
0843 816 6837
(Mon – Fri) 8am – 6pm
(Saturday) Closed
Wessex Water
Complaints
0843 816 6838
(Mon – Fri) 8am – 6pm
(Saturday) Closed

Wessex Water Customer Services

Contact Wessex Water by calling them on 0843 208 2431 if you need to speak to customer services. You can call for advice on dealing with emergency situations concerning your water supply. Call to report possible or definite pollution in public bodies of water that may be the responsibility of Wessex Water. You can report problems with your water quality or ask for information on how to save water in your everyday life. Or ask about their community work.

Wessex Water Bill Charges

The charges for services from Wessex Water are limited by the regulator Ofwat. They may vary according to how much water you use and whether they charge by a meter or rateable property value. Call 0844 453 0215 if you have questions about their charges. You will need to make one annual payment or two payments a year, or ten monthly payments for unmetered bills. For metered bills, you pay monthly or when you receive a bill. Call for help with paying.

Wessex Water Water Meters

Many properties switch to metered billing because it can save them money. It is usually free for Wessex Water to fit a water meter. You can switch back to unmetered charges within 2 years if you change your mind. Or if you end up not saving money after those 2 years, then Wessex Water will credit the overpayments back to you. Call 0843 557 3819 to enquire about getting a water meter. After the installation, you can call to get help with readings or faults.

Wessex Water Moving Address

If you are moving house and Wessex Water is your current or new supplier, you will need to inform them. Call 0843 816 6836 to tell them your moving date and provide a final or first reading if you have a water meter. You will need to provide your customer number if you’re moving out, especially if you want to close your account completely. If you are new to the area, you will need to call to set up an account. They install meters for a change of occupancy.

Wessex Water Priority Services

Register for the Priority Services scheme with Wessex Water if you need additional help from them with your account and bill. Call 0843 816 6837 to discuss your special requirements for assistance. You or the billpayer that you live with may be elderly, or have a disability, mental illness, or physical health problems. They can offer extra support around home visits or any planned works which will disrupt your water supply. They can also help with meter readings.

Wessex Water Complaints

If you have a complaint about Wessex Water, call 0843 816 6838 to report it. They will then attempt to resolve it while on the phone with you. It might require a visit to your property or further internal investigation. If this is necessary, they should still provide a final response to your complaint within 10 working days. You can read through their customer promises on their website and make a complaint if they fail to meet these standards of service for you.

Other Ways to Contact Wessex Water

Customers can report and check on issues and get support or information quickly through social media. Wessex Water is generally active on Twitter and Facebook every day. If you need to contact Wessex Water directly about your bill or account, you can send an e-mail to customer.services@wessexwater.co.uk. You can e-mail them regarding their water supply or sewerage services at operational.enquiries@wessexwater.co.uk. Or post a written letter to:

Wessex Water Services Ltd
Operations Centre
Claverton Down Road
Claverton Down
Bath
BA2 7WW

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