Utilita Energy Phone Number

The contact number for Utilita is available directly from their website at no or lower cost

0345 207 2000

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Contact Utilita if you are a customer or interested in becoming one. Utilita claims to be the leading supplier of Pay As You Go electricity and gas in Britain. Customers get a free smart meter to track energy usage and top up credit whenever they need to. They have been offering a simple service in competition with the “Big Six” energy suppliers since 2003. Utilita is on Which?’s list of Top 5 Energy Suppliers for Customer Satisfaction in 2018.

Utilita Contact Numbers

Opening Times
Customer Services
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5pm
Utilita Meters
& Installations
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5pm
Utilita Billing &
My Utilita Account
(Mon – Fri) 8am – 6pm
(Saturday) Closed
Utilita Switching
& Moving Home
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5pm
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5pm
Utilita LIVE
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 5pm

Utilita Customer Services

Contact Utilita to speak to their customer services team. Call with enquiries about the company or about the Utilita store in Portsmouth. Customers can visit in person to get advice, top up their credit, order replacement items, and more. You can call Utilita to find out more about the free skin designs they offer for their In-Home Displays. Call for help with understanding their tariffs and schemes such as the Green Deal, ECO Scheme, and Feed-Ins.

Utilita Meters & Installations

Joining Utilita requires the installation of one of their free smart meters. This could take 3 to 6 weeks, but the appointment itself should only take up to an hour. Call4 for help with booking an installation or if you have a question regarding your engineer appointment. Once you have your Utilita smart meter, you can call this number for guidance on how to use it and the accompanying In-Home Display. Get help with readings and top-up cards or keys.

Utilita Billing & My Utilita Account

Pay As You Go is generally a straightforward way of paying for energy. You top up your meter with credit on a key or card at a PayPoint outlet, or remotely by text or phone call. There is a minimum top-up amount which depends on the method you use. However, Utilita also offers FLEXIPAY if you prefer to pay by Direct Debit or upon receiving a quarterly bill instead. There is also BillPay to help you pay off debts. Call for help with bills or your account.

Utilita Switching & Moving Home

Switching supplier to or away from Utilita is easy with a Pay As You Go meter. This is because even if you have debt, you can transfer it between the suppliers under the Debt Assignment Protocol. It only applies for debts between £20 to £500. Call if you decide to switch, or if you change your mind within 14 days of joining Utilita. If you are moving in or out of a property supplied by Utilita, you must contact them for final readings, bills, and refunds.

Utilita Complaints

If you have a complaint about the service from Utilita, call to raise the issue with them. You should request assistance from customer services before making a formal complaint, as it could be a quick fix. Otherwise, you can report severe failings or anything causing a negative impact on you. Utilita will try to resolve problems on the first call, but they may need to escalate your complaint to a specialist for investigation before they take action.

Utilita LIVE Rewards

Like some other energy suppliers, Utilita appeals to customers with a rewards scheme. Utilita LIVE is a free service open to any live customers with a 19-digit top-up number. Customers can enter competitions to win prizes and access special offers. These include discounts on products and appliances and the chance to win gift cards for major retailers. They also offer early-access event tickets through Power Tickets. Call for help with Utilita LIVE.

Other Ways to Contact Utilita

Customers can contact Utilita with queries through their Facebook and Twitter accounts. They monitor these accounts and will usually reply to messages between 9am to 5pm on weekdays. If you would rather contact them more directly, you can send e-mails to Utilita instead at customerservices@utilita.co.uk. Although it is slower, you can correspond with Utilita via written letters. The addresses for complaints or the registered office are below.

Utilita Energy Limited
Hutwood Court
Bournemouth Road
Chandler’s Ford
SO53 3QB

Utilita Energy Limited
Secure House
Moorside Road
SO23 7RX

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