Thames Water Telephone Contact Number

0844 248 2562

Is Thames Water your water supplier? If so, you may need to contact them about your water supply from time to time. To do this, call Thames Water telephone contact number.

Why would I need to call the Thames Water telephone contact number?

  • To report an issue with your water supply such as discolouration or lack of pressure.
  • To report a problem with your bill, inability to pay or overcharging.
  • Tell Thames Water that you are moving home.
  • Set up a new account.
  • Change your account details.
  • Report a leak.
  • Ask a question about water quality in your area.
  • To find out about any planned maintenance work in your area.

Thames Water Numbers:

Thames Water Phone Number
Thames Water Head Office 0844 248 2562
Emergency 0844 248 2562
Complaints 0844 248 2562

Thames Water Opening hours

Department Opening hours
Thames Water 8am to 8pm, Monday to Friday, from 8am to 6pm on Saturday and closed on Sunday

Thames Water Head Office

Department Address
Head office Clearwater Court, Vastern Road, Reading, RG1 8DB

Services provided by Thames Water

Thames Water is a utility company responsible for the public water supply and waste water treatment in England. It provides several services to domestic, business and landlord customers as well as for building and developing. As well as providing initial water supply to customers, Thames Water works towards maintaining it. If you see a burst pipe or a leak, do call the Thames Water phone number so that the company can work on fixing it straightaway. If you have no water or low pressure, use the Thames Water LIVE online tool to distinguish whether there is work going on in your area or not- if not, test your cold tap in the kitchen. If this works, it may be your internal plumbing. If you want help on how to prevent sewer blocking/flooding, Thames Water can advise you.  Thames Water is committed to its customers, using a customer Guaranteed Standards Scheme consisting of regulatory requirements put in place by the Government’s Guaranteed Standards Scheme. If Thames Water fails at one of these guidelines, you could claim financial compensation. Thames Water also has a dedicated developer services team which can help you with your water supply if you are planning to build an extension or carry out some home improvements.

Saving Water

Take advantage of some water-saving freebies from Thames Water that will help you calculate your usage as well as reading some water saving tips such as turning off the tap when you brush your teeth, using a water butt to collect rainwater, fix leaking taps so they don’t drip or taking shorter showers- simple steps that can really make a difference.

About Thames Water

Thames Water is the company which manages water supply and waste water treatment in parts of Greater London, the Thames Valley, Surrey, Kent, Gloucestershire, Wiltshire and some other areas of the UK. As a result of its large area served, Thames Water is the UK’s largest water and waste water services provider, supplying an enormous 2.6 gigalitres of water each day, whilst also treating 4.4 gigalitres of wastewater daily. Thames Water has 15 million customers, making up 27% of the UK’s population. Thames Water is responsible for a range of water management infrastructure projects including the Thames Water Ring Main around London which is Europe’s largest wastewater treatment facility. Further projects proposed by the company include the London Tideway Tunnels as well as the reservoir at Abingdon, Oxfordshire which would be the largest enclosed reservoir in the country. Thames Water is regulated by the Water Industry Act 1991 and is owned by Kemble Water Holdings, a consortium formed back in 2006.  However, Thames Water can trace its history back to the early 17th century. Financially, as of 2014, Thames Water provided the second cheapest residential water and sewerage charges of all of the water and sewerage companies. Since 2007, it has made investments of one billion every year in its infrastructure. If you wish to find out more about Thames Water and its services, call the Thames Water telephone contact number.

Popular questions about Thames Water

Thames Water: Where to send cheque?

If you wish to pay your bill via cheque, write your account number on the back and send it to

Thames Water
Customer Services
PO Box 234
SN38 3TW

alongside the paying slip at the bottom of the bill.

How does Thames Water calculate bill? Thames water contact

Your bill amount is made up of several components- the chargeable value of your property, the fixed amount for supplying water and wastewater services. If you have a water meter, the bill is calculated from your usage.

Are Thames Water responsible for blocked drains?

If the drain is on your property, you will be responsible for it. If it is a drain on the road, the water company is responsible for it. If a problem occurs, it is the property owner’s responsibility if it is only affecting them and there are no other floods in the area.

How is Thames Water treated?

Water is pumped from rivers or other ground water surfaces to the water treatment works, where it undergoes various treatment processes. Occasionally, it will be stored in a reservoir- this is so that there is backup if there is a period without rain. The water is then screened to remove branches etc. before particles are removed using a process called Flocculation. Water is then given the final treatment (adding a drop of chlorine) before it is sent to a covered reservoir to be pumped through to households and businesses.

How to read Thames Water meter?

Your Thames Water meter is most likely located near your outdoor stop tap. If the meter is indoors, it will be under your sink. You only need to make a note of the black numbers, which will show the amount of water that you have used in cubic metres- you should have around four or five of these, depending on your meter. If you are still unsure how to read your meter, call the Thames Water contact number on this page and someone will be happy to advise you on how to read your meter.

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