Swalec Customer Service Contact Number

0843 178 3791

Contact SWALEC by calling 0843 178 3791 if they are your local energy supplier. SWALEC was the South Wales Electricity Board until Welsh Water bought it in 1996. SWALEC Gas was set up in 1997, then both the gas and electricity businesses were sold to British Energy in 2000. SSE then bought them later that year. The company is now SSE SWALEC and supplies electricity and gas in Wales and Merseyside. SSE operates Southern Electric and Scottish Hydro as well.

SWALEC Contact Numbers

Department
Phone Number
Opening Times
SWALEC
Customer Services
0843 178 3791
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SWALEC
Paying Bills
0843 178 3792
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SWALEC
Energy Meters
0843 178 3793
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SWALEC
Electric Heating
0843 178 3794
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SWALEC
Moving Address
0843 178 3795
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SWALEC
Complaints
0843 178 3796
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm

SWALEC Customer Services

Call SWALEC customer services on 0843 178 3791 to find out more about the services they offer and the prices that they charge for them. You can call to check regulatory and legal information if you have concerns about their practices. If you are a customer, they can tell you what you need to do in an emergency such as a gas leak or power cut. They can also provide advice on how to be more energy efficient around your home and reduce your bills.

SWALEC Paying Bills

There are many ways to pay your energy bill, including through your online account or by a monthly or variable Direct Debit. Call 0843 178 3792 if you need help to understand your energy tariff or want to switch payment methods. You can call and ask for assistance if you are struggling financially. They will check if you are eligible for discount payment schemes. Call if there have been price changes or to claim a refund of credit from your energy account.

SWALEC Energy Meters

Whichever type of energy meter you have, call 0843 178 3793 if you have an issue with the meter. You can call for guidance on how to take a reading from your type of meter. Energy suppliers are rolling out smart meters by 2020, so call to apply if you don’t have one yet. You could even upgrade to a smart meter for Pay As You Go, which makes topping up credit and monitoring usage much easier. Get help with using in-home trackers or tado° thermostats.

SWALEC Electric Heating

Some homes may have electric heating, requiring an all-electric tariff. SWALEC offers single-rate or multi-rate electricity tariffs to suit the meter and wiring in your home. If necessary, they can change these, but you won’t be able to change them back. Call 0843 178 3794 for more information about their all-electric tariffs to find which one would be best for you. Or call to ask for help with your current meter, storage heaters, or electric wet radiator system.

SWALEC Moving Address

If you move to a new address within the SWALEC supply area, then you’ll need to move your energy account and any other services over with you. Or if you are moving into the area, you will need to set up a new account with SWALEC. Call 0843 178 3795 to discuss moving your gas and electricity tariffs to your new home. You can also call if you aren’t changing address but you just want to switch providers to SWALEC. They can help with new meters and bills.

SWALEC Complaints

SWALEC and SSE do not make cold calls, so if you receive one it is likely to be a scam. You can call 0843 178 3796 to report such issues. You can also call this number to make a complaint about any ongoing problems you are having with SWALEC. Whenever you call, they will aim to resolve your complaint as fast as possible. Even if they have to investigate then come back to you, they aim to provide a response by 8pm on the working day after you make a complaint.

Other Ways to Contact SWALEC

Any SWALEC customers can contact the parent company SSE on their social media channels for support. Advisers will reply on Facebook or Twitter between 8am and 4.30pm, but only on weekdays. You can send e-mails directly to customerservice@swalec.co.uk or to the general e-mail address customerservice@sse.com. Otherwise, you can submit a contact form through the SSE website. The customer services address for post is PO Box 7506, Perth, PH1 3QR, or:

Southern Electric
Inveralmond House
200 Dunkeld Road
Perth
Scotland
PH1 3AQ
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