Scottish & Southern Energy (SSE)

0843 557 3412

Call 0843 557 3412 to speak to a person at SSE about their services. SSE was formerly Scottish & Southern Energy and is one of the “Big Six” energy suppliers in the UK. They generate and supply energy and gas, operate gas and also telecoms networks, and provide other energy-related services as well. SSE formed in 1998 following a merger of Scottish Hydro-Electric and Southern Electric. Their branding changed from Scottish & Southern Energy to SSE in 2010.

SSE Contact Numbers

Department
Phone Number
Opening Times
SSE Customer Services
0843 557 3412
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SSE Gas & Electricity
0843 557 5152
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SSE Phone & Broadband
0843 208 2428
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SSE Home Services
0843 557 5152
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SSE Water Supply
0843 596 3119
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
SSE Complaints
0843 557 3412
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm

SSE Customer Services

Contact SSE customer services on the phone by ringing 0843 557 3412. New customers can call to learn about the SSE services and tariffs available for their postcode. Customers who need extra support can contact SSE to discuss accessibility options. You can call if you are currently a customer but you are moving home or leaving the area. Contact SSE to discuss installing a meter if you need one. You could ask for a refund of credit if you paid too much.

SSE Gas & Electricity

Supplying energy is still the core of SSE’s business. They offer a variety of gas and electricity tariffs. This includes flexible pay as you go options or fixed-term contracts. Some tariffs have perks as a bonus but some of them will have an exit fee if you want to switch between tariffs or change suppliers completely. Call 0843 557 5152 for help with your energy meters. They could be pre-payment meters or smart meters. Check your eligibility for help with payments.

SSE Phone & Broadband

In addition to electricity, SSE supplies phone and broadband packages. These contracts have a fixed monthly price for 12 months or 3 years. There are also packages for broadband line rental only, with the option to add calls on later. Call 0843 208 2428 if you want to switch to SSE as your phone and broadband supplier. If they already are, you can call if you want to upgrade to the faster fibre broadband. Call for help with your service or paying your bills.

SSE Home Services

SSE offers home call-outs for inspections and repairs of boilers or electrical wiring. You can book one-off check-ups or repairs for a higher fixed price. Or you can pay for an insurance plan under SSE Home Services. Your monthly payments cover the costs of call-outs, labour, and parts. Call 0843 557 5152 to discuss a 12-month insurance contract or booking a one-off service, whether you are a homeowner or a landlord. You can call to discuss your payments.

SSE Water Supply

The SSE company only supplies water to a few small areas. You can call SSE Water on 0843 596 3119 if they are responsible for supplying your water. Or you can call if you are moving into or out of the area or switching suppliers. If you have a water meter, you can call them for assistance with meter readings. You can also ask for help to understand your water bill and make payments. Or get more information about water regulation, water quality, or charges.

SSE Complaints

Call 0843 557 3412 to complain if you experience a problem with a service from SSE. You can complain about the quality of any of their services and explain how they have failed you. They will try to resolve things quickly during the course of your phone call. However, if they need to investigate an issue, they will aim to resolve it by 8pm the following working day. If you aren’t happy with their response, call again and escalate your complaint for a final internal review.

Other Ways to Contact SSE

The social media team at SSE are able to assist you through Facebook and Twitter. They are available from 8am to 4.30pm on weekdays. You can send e-mails directly to the customer services team at SSE at customerservice@sse.com. There is also an online contact form that you can fill out to request a response from them. Phones and the internet are much faster, but you could write a letter to SSE at PO Box 7506, Perth, PH1 3QR or the SSE head office at:

SSE
Inveralmond House
200 Dunkeld Road
Perth
Scotland
PH1 3AQ
Comments (0)

Leave a Reply

Your email address will not be published. Required fields are marked *