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Those looking for a customer service job in Northern Ireland could have an exciting opportunity with SSE Airtricity. The energy firm, which is one of the big six providers in the United Kingdom, has promised to create 143 new jobs in Belfast as it expands its customer service team and moves them to larger offices.
The energy provider will close the two offices that it currently has for customer service representatives. It will consolidate them into one new office on Belfast’s Victoria Street. In doing so, the company are looking for almost 150 new people to join its team and expands its services. This is on top of the 98 current members it has employed to deal with customer enquiries and complaints.
The company is the second largest provider of energy in Northern Ireland, supplying millions of customers with gas and electricity. This is despite rising its prices by a staggering 17.8 per cent between July 1st 2013 and July 1st 2014 which SSE claimed it ‘very much regretted’ doing.
The call centre roles are being supported with an Investment Northern Ireland grant of £700,000. The Stormont enterprise minister Arlene Foster says that he hopes the funding will turn the new Victoria Street office into “a centre of excellence” for customer service. He also claims that the grant was “hard fought” and “hard won”.
This investment represents further growth in Northern Ireland’s important business services sector, which already boasts a number of international companies that have been attracted here by the cost-competitive environment. The salaries for the 143 new jobs will generate an additional £2.7 million a year for the economy and the investment confirms SSE Airtricity’s continuing commitment to Northern Ireland.
The managing director of SSE, Mr. Stephen Wheeler, said:
We chose Northern Ireland because of the talented, youthful, enthusiastic and capable workforce that is available here and which has already played such a vital role in our business growth to date in Northern Ireland. The support of Invest NI will help us to continue to invest in developing our talent pool with our existing workforce as well as for the new roles that we will create.
SSE Airtricity was founded in Northern Ireland in 1997 under its previous name Eirtricity. It is a subsidiary of SSE, Scottish And Southern Energy, which is headquartered in Perth, Scotland. Airtricity will soon boast the world’s biggest off-shore wind farm in Greater Gabbard when construction has been completed.