Southern Water Contact Phone Number

0843 557 3824

Southern Water is responsible for the collection of public wastewater and treatment in the boroughs of Hampshire, the Isle of Wight, East and West Sussex and Kent.

Why Would I Need To Ring The Southern Water Contact Number?

You may find that you require the assistance of the Southern Water customer care team for questions such as:

  • How do I make a comment or complaint about Southern Water’s services?
  • Why can’t I view my account online?
  • Can I discuss a problem with my latest bill?
  • Can I switch to Southern Water?
  • How do I leave Southern Water?
  • How can I move my Southern Water services to my new address?

Southern Water Phone Numbers

Southern Water
Head Office 0843 557 3824
Emergency Enquiries 0843 557 3824
Complaints 0843 557 3824

Southern Water Opening Hours

Department Opening Hours
Southern Water 8am–7pm, Monday to Friday and from 8.30am–2pm on Saturdays.

Southern Water Head Office

Department Address
Head Office Southern House, Yeoman Road, Worthing, West Sussex, BN13 3NX.

Frequently Asked Questions

When calling the Southern Water Phone Number, most of the questions the customer service team are asked are very similar. These are some of those questions:

How Do I Submit A Meter Reading?

You can submit a meter reading online by completing this form.

To fill in this form, you will need to have some details to hand, including:

– Your name and address

– Your payment reference number

– Your telephone number

– Your email address Southern Water contact

– The details of your preferred contact method

– Your latest meter reading, along with the date that you took the reading

Can I Change My Details?

You can change your details either online or by ringing the Southern Water Phone Number. To change your details, you will need to have you:

– 13 digit payment reference number, that can be found in the top right-hand corner of your bill

– Your full name and address

– The details of your preferred method of contact

You will also need your new information, such as your new address or telephone number

Can You Help If I’m Having Difficulty Paying My Bills?

Southern Water is committed to helping our their customers who are experiencing problems with paying their bills. This may be a result of an unexpected expense or other outside factors like being made redundant.
When it comes to you paying your bills and you find yourself unable to for whatever reason, rather than ignoring the bill it is better to ring the Southern Water Helpline and speak to someone about your current personal circumstances. This should result in you finding a mutual agreement for what is the best way for you to make your payments.

Southern Water offers a range of Help Schemes that includes:

– WaterSure

– Water Direct

– NewStart

– Charitable Trust Fund

These schemes usually have certain criteria that you need to fulfill to qualify for the help. You will also need to have certain information to hand:

– Your payment reference number

– Information about your income and outgoings

– Your National Insurance Number

– Your name and address

– Details of your preferred contact method

If you have any other questions, you should ring Southern Water Customer Service and someone will be happy to help you.

Southern Water Emergency

Depending on your emergency, there are ways you can help to stop it whilst you wait for Southern Water. If there is no water coming from your tap, there could be a burst pipe within your area, so turn the tap off and contact Southern Water. If your home is flooded, turn off the electricity supply and contact the provider of your home insurance. If there is a leak within your property, you are responsible for it and you should contact a plumber. If it is outside your property, contact Southern Water as soon as possible.

More Information About Southern Water

Southern Water is a private utility company that has the responsibility of collecting the public wastewater and treating it in the boroughs of Hampshire, the Isle of Wight, West, and East Sussex and Kent. The company is also in charge of the public water supply in around half of these areas.

Southern Water was founded in 1989 and now has around 2,000 employees.

Popular questions about Southern Water

Which area does Southern Water cover?

Southern Water’s area of supply covers 10,000km from East Kent all the way to the Isle of Wight. If you are unsure if Southern Water is your water supplier, you can enter your postcode in the online ‘in your area’ feature.

What is a Southern Water payment card?

A Southern Water payment card is designed for customers who do not have a bank or building society account, but would still like to spread their payments on a monthly basis. You can request a payment card on the Southern Water website and then use it to pay at your local Post Office or a shop which has a PayPoint sign on display.

Southern Water: Where is my meter? Southern Water contact

If you have had a meter fitted by Southern Water, it can usually be found under the pavement outside your home, next to the stop tap.

How to pay Southern Water bill?

There are several ways to pay your Southern Water bill, depending on your requirements. They include: setting up a Direct Debit, online using Santander BillPay, over the phone using the automated payment line, by using the payment card mentioned above, at a PayPoint terminal, via a cheque in the post,  or in person at your local bank/Post Office branch.

Southern Water: How to read your meter?

On the face of your water meter, you will find two sets of numbers: black on the left side, red on the right. The black numbers will show a number of cubic meters that you have used, the red show liters. To submit a meter reading, read only the black numbers. You can then submit this reading to Southern Water online. If you think your reading is unusually high, turn off the water in your house for an hour and then read the meter, any change suggests that there is a leak somewhere in your home.

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