Southern Water Contact Phone Number

0844 257 1079

Contact Southern Water by calling their customer support helpline on 0844 257 1079. They are a utility company supplying clean water and treating wastewater throughout regions of Southern England. Southern Water supplies more than 500 million litres of clean water every day, operating over 80 treatment works for wastewater as well. Southern Water is a private company but does a lot of work for communities, education, charities, and the environment.

Southern Water Contact Numbers

Department
Phone Number
Opening Times
Southern Water
Customer Services
0844 257 1079
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Southern Water
Annual Charges
0844 257 1081
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Southern Water
Bill Payment
0844 257 1100
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Southern Water
Online Account
0844 257 1992
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Southern Water
Moving Home
0844 257 2155
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm
Southern Water
Complaints
0844 257 2181
(Mon – Fri) 8am – 7pm
(Saturday) 8.30am – 2pm

Southern Water Customer Services

Contact Southern Water customer services by ringing 0844 257 1079. You can call them with questions about your water supply, from meters and efficiency to leaks and emergencies. Or find out about wastewater, including surface water drainage and septic tanks. You can call to report a leak in a public area or check on public works happening in your local area. Contact them if you are a customer with special accessibility requirements or to report bereavement.

Southern Water Annual Charges

If you have a water meter, you should receive a metered bill from Southern Water. Otherwise, it will be an unmetered bill. You may receive an assessed bill if they could not install a meter on your property. Call 0844 257 1081 if you receive an estimated bill when you shouldn’t, or if your bill is incorrect. Southern Water reviews their charges every year, so you can call to ask about the individual charges and how they are calculated. Call if the property is unoccupied.

Southern Water Bill Payment

When you need to pay your bill, you can do this online, over the phone, or by setting up a Direct Debit. This payment scheme makes the water charges more affordable when you can pay off your bill in smaller amounts. You can decide to cancel a Direct Debit at any time, but you must ensure you have arranged another method of payment. Call 0844 257 1100 if you have an issue with a payment. There are several schemes that can help if you struggle to pay.

Southern Water Online Account

To make things easier and more convenient for their customers, Southern Water offers online accounts. Customers can register through their website to access and manage their accounts online. This means you can view and pay your bills, amend your personal details, submit meter readings, and track water usage at any time. Call 0844 257 1992 if you have problems registering for or logging into your account or using any of the services within it.

Southern Water Moving Home

There is a lot to remember to do when you move house. This includes contacting your utilities suppliers to close, transfer, or open accounts. Call Southern Water on 0844 257 2155 to notify them if you are moving into or out of their supply area. You can also get assistance if you are only moving within the region. Or if you are a landlord, you can let them know about changes of tenants in a property. They will let you know what to expect with your final and/or first bill.

Southern Water Complaints

Due to their commitment to the standards of service in their customer charters, Southern Water takes complaints seriously. Call 0844 257 2181 to make a complaint if something has gone wrong or affected you negatively. This could be to do with your water bill, the supply itself, or problems with public works. They will aim to resolve any continuing issues as quickly as they can. Ask for a manager to review your case if you aren’t happy with their response.

Other Ways to Contact Southern Water

Southern Water is active on their social media accounts during the business hours of 9am to 5pm on weekdays. You can send messages to them on Twitter or through Facebook. Or you could just send an e-mail directly to customerservices@southernwater.co.uk. You can easily submit information through your online account on their website as well. If you want to write a letter to customer services, send it to Southern Water, PO Box 41, Worthing, BN13 3NZ, or:

Southern Water Services Ltd
Southern House
Yeoman Road
Worthing
West Sussex
BN13 3NX

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