Southern Electric Contact Phone Number

0843 557 3412

Southern Electric is the brand that SSE use in the south of England. You can call their customer service team for any of the following reasons:

Why Might I Call The Southern Electric Contact Number?

  • Begin using Southern Electric’s services.
  • Enquire about payment or billing issues you are having.
  • Ask about getting a refund if you have credit.
  • Find out what you need to know before moving home.
  • Enquire about using a Pay As You Go meter.
  • Find out about Southern Electric’s Green Deal.
  • Make a comment or complaint to the company about its products or services.

Southern Electric Numbers:

Southern Electric Phone Number
Head Office 0843 557 3412
Emergencies 0843 557 3412
Complaints 0843 557 3412

Southern Electric Opening Hours

Department Opening Hours
Call centre 8am to 8pm Monday to Friday and 8am to 2pm Saturday

Southern Electric Head Office

Department Location
Head Office Inveralmond House, 200 Dunkeld Road, Perth PH1 3GH

Frequently Asked Questions About Southern Electric

Here are some of the most frequently asked questions by people who call the Southern Electric phone number:

What is the process to switch to Southern Electric?

You can call the Southern Electric customer service team or choose the product you want online to begin using the company’s services. Once you have signed up, it will take between four and six weeks for Southern Electric to begin supplying you. If you are leaving a supplier, they will get in touch for you to let them know.

How do you determine the estimated readings?

The estimated readings provided by Southern Electric are based on the amount of energy a customer has used in the past, the time of year it is, and the amount of energy used by customers with similar patterns.

Am I entitled to a refund if I am in credit?

A meter reading must be taken to make sure the balance on your account is correct. If it is, Southern Electric can refund you all of part of your credit. You can receive the money in one of two ways. If you are a direct debit customer, it will be transferred straight into your bank account. If not, you will get a cheque. This can take 10 to 14 days to process.

What is the Green Deal?

Green Deal is a government initiative that allows people to install measures that will help provide energy efficiency at no upfront cost. The aim is to make sure than everyone is not only reducing their energy expenditure, but also limiting their carbon footprint. You can speak to Southern Electric about signing up for the Green Deal.

I am moving home – what do I need to know?

If you are moving to the south of England, or simply moving to another house within that area, you can use one of Southern Electric’s online forms to let them know you are changing address. You will need to send the company information about the address you are moving to and from, the date you will be entering the new home, details of new occupiers and meter readings from the date you move. Meter readings will need to be given within seven days of entering the new home.

How to switch to Southern Electric phone service southern electric contact

To switch to Southern Electric’s landline phone service, enter your postcode and phone number to see what price you can be quoted. You can then use a package to suit your needs and budget, but you must have an active BT phone line in order to switch. It will take around 3 weeks to switch from your current landline provider to Southern Electric, but once you have signed up, Southern Electric will manage the process on your behalf, as well as confirming a start date. If you don’t wish to switch your broadband service to Southern Electric, you don’t have to, you can keep using another provider. However, Southern Electric has a great choice of phone and broadband packages, which you may find suits your needs.

Smart meters

Southern Electric smart meters will send readings automatically, meaning that your account will always be up to date. Having a smart meter helps you to save both energy and money, as you will be able to use the handheld device to see exactly how much you are using and the cost.

To upgrade to a smart meter, call the Southern Electric contact number.

A History Of Southern Electric

Southern Electric was originally the Southern Electricity Board, which was created in 1948. This was following the nationalisation of the electricity as stipulated in the Electricity Act of 1947 which replaced the British Electricity Authority with 15 local boards. The assets passed to Southern Electric in 1990 and was privatised that year. 8 years later, in 1998, it merged with Scottish Hydro Electric to form a new company — Scottish And Southern Energy, more commonly known as SEE. SSE also acquired the energy supply business SWALEC (South Wales Electricity) which was formerly the South Wales Electricity Board before its privatisation in 1990. The name ‘Southern Electric’, as well as the brand’s blue and green logo, is still used by SSE for supplying gas and electricity in the south of England.

Popular questions about Southern Electric

What is my Southern Electric account number?

Your account number is 10 digits long and is usually found at the top of your Southern Electric bill.

How to pay Southern Electric bill? Southern Electric bill

There are several ways to pay your Southern Electric bill. They include: monthly Direct Debit on a date that suits you, variable Direct Debit, standing orders, paying by card online, paying by cheque/postal order, paying by text, directly from your bank account or via pay as you go with a swipe cards.

Are Southern Electric and SSE the same company?

Yes, Southern Electric merged with Scottish Hydro Electric to form SSE, or Scottish and Southern Energy.

Where to buy Southern Electric key?

If you have lost your electricity key or card, you will need to call Southern Electric on the contact number above for a replacement, and you may have to pay.

Where is Southern Electric based?

Southern Electric’s main offices can be found in Reading, Berkshire and also in Perth, Scotland.

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