Southern Electric Contact Phone Number

0843 557 3412

Contact Southern Electric by calling 0843 557 3412. Southern Electric is an energy company merged with Scottish Hydro-Electric to form SSE. It still uses the Southern Electric brand for services in the south of England, where it primarily supplies gas and electricity. The parent company SSE is one of the “Big Six” companies that dominate the energy market in the UK.

Southern Electric Contact Numbers

Department
Phone Number
Opening Times
Southern Electric
Customer Services
0843 557 3412
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
Southern Electric
Energy Tariffs
0843 557 5152
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
Southern Electric
Smart Meters
0843 208 2428
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
Southern Electric
Energy Bills
0843 557 5152
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
Southern Electric
Switching Supply
0843 596 3119
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm
Southern Electric
Complaints
0843 557 3412
(Mon – Fri) 8am – 8pm
(Saturday) 8am – 2pm

Southern Electric Customer Services

Contact Southern Electric customer services on 0843 557 3412 with any enquiries about their services. You can learn what else they offer besides supplying energy. If you are a customer, you can call to find out what to do in emergencies or power cuts. You can also get advice on how to use your heating efficiently and save energy and also money in your home. Call them if you need a bit of extra help with your energy account, such as the Warm Home Discount.

Southern Electric Energy Tariffs

Southern Electric offers a standard Pay As You Go tariff for flexibility. Otherwise, you can lock your prices with a fixed-term contract for one or two years. Their options generally include perks like Argos gift cards, £50 credit on your Smart Meter, or inclusive Heating Breakdown Cover. There are also all-electric tariffs which don’t include gas. Call 0843 557 5152 to discuss the best tariff for you, whether you are new or your current contract is due for renewal soon.

Southern Electric Smart Meters

You might have a digital, dial, two-rate, or Pay As You Go meter for your gas or electricity. You will need to know how to read them properly to monitor your own usage and submit manual readings to Southern Electric. Call 0843 208 2428 if you need help understanding your meter. Smart meters eliminate the need for manual readings and come with a handy energy tracker. If you don’t have one yet, call to book an installation, or for guidance on using your smart kit.

Southern Electric Energy Bills

Your energy bill from Southern Electric will have all the information you need regarding your account. It will usually be four pages, and if you are confused about anything on any of them you can call 0843 557 5152 for help. Call if your bill is higher than normal and you think that something might be faulty. There are plenty of ways to pay your bill, from Direct Debit to Pay As You Go Meter. Call if you have any trouble paying your bill or if you want a credit refund.

Southern Electric Switching Supply

If you are switching energy providers, the process generally takes 21 days. Call 0843 596 3119 if you want to switch to Southern Electric from another supplier, or if you want to leave them and swap to a different provider instead. You can call at any point to get help with switching. You might also need to call if you are moving home. They can transfer your energy supply to your new address, though different tariffs might be available depending on your meter type.

Southern Electric Complaints

Advisers are ready to help to resolve any complaints you might have if you phone 0843 557 3412. Call to discuss a failure of service from Southern Electric or anything in particular that you are unhappy with. They will attempt to fix the problem while you are on the phone with them. Sometimes a resolution requires more information, so they might take until 8pm the next working day to investigate the matter. Ask to escalate if you disagree with the response.

Other Ways to Contact Southern Electric

You can contact Southern Electric on social media through the official SSE accounts on Twitter and Facebook. Advisers will be responding to customer messages Monday to Friday between the hours of 8am and 4.30pm only. Alternatively, you can send Southern Electric an e-mail at customerservice@sse.com. Or you can submit a contact form on their website. You also have the option of posting a letter to PO Box 7506, Perth, PH1 3QR or writing to the head office at:

Southern Electric
Inveralmond House
200 Dunkeld Road
Perth
Scotland
PH1 3AQ
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