South West Water Contact Phone Number

0844 257 4383

Contact South West Water on 0844 257 4383 if they are your water supplier or there is a public water supply issue in their region. They provide drinking water and the removal of wastewater in Cornwall and Devon, as well as some parts of Dorset and Somerset. Formed in 1989, South West Water is a subsidiary of the Pennon Group, a utility management company in Exeter. They own 20 reservoirs across the region which allow public access for recreation.

South West Water Contact Numbers

Department
Phone Number
Opening Times
South West Water
Customer Services
0844 257 4383
(Mon – Fri) 8am – 6pm
(Saturday) 9am – 1pm
South West Water
Tariffs
0844 257 4384
(Mon – Fri) 8am – 6pm
(Saturday) 9am – 1pm
South West Water
Meters
0844 257 4385
(Mon – Fri) 8am – 6pm
(Saturday) 9am – 1pm
South West Water
Paying Bills
0844 257 4386
(Mon – Fri) 8am – 6pm
(Saturday) 9am – 1pm
South West Water
Moving House
0844 257 4387
(Mon – Fri) 8am – 6pm
(Saturday) 9am – 1pm
South West Water
Complaints
0844 257 4388
(Mon – Fri) 8am – 6pm
(Saturday) 9am – 1pm

South West Water Customer Services

Contact South West Water customer services by dialling 0844 257 4383 if you have a question to ask them. You can call to find out more about the company and their operations, including community work. Or enquire about ongoing works in your area if they are causing disruption. Call to report a leak or check who is responsible for pipe problems. You can ask for advice on how to save water and reduce your bill. Or join their Priority Services Register for extra help.

South West Water Tariffs

The household charges for water and wastewater change every year from 1st April. South West Water tries to set fair prices which can still cover the cost of supplying water and the removal of wastewater. Your bill also covers operating costs, including customer service. So you can use what you’re already paying for to call 0844 257 4384 whenever you have a query about the water tariff and how they calculate it. Or ask about the £50 government reduction.

South West Water Meters

Water meters can help you to save money. Instead of estimating your bill, South West Water will charge you for the amount you actually use. This will encourage you to keep tabs on and reduce your usage to be more efficient. You can send meter readings to revise a bill and even order a free water-saving kit. Call 0844 257 4385 to book an installation if you want to switch to metered billing. You can contact them to switch back to un-metered billing within 2 years.

South West Water Paying Bills

Your water will not be turned off if you don’t pay, but it is important to keep on top of your bills to avoid legal action against you. There are many methods of paying your water bill, so call 0844 257 4386 to find out how you can do it. South West Water can help you with your bill if you need it. They can arrange a payment plan if you would prefer to set up a Direct Debit or pay by instalments. Call if you have difficulty paying to see what support is available.

South West Water Moving House

If you are moving to a new address then you might need to call 0844 257 4387 to let South West Water know. This applies if you are customer changing address within the supply area or moving out of it. It also applies if you are moving into the supply area and becoming a new customer, or moving back as a returning customer. Landlords may be responsible for telling South West Water about changing tenants. They will need meter readings for your final bill.

South West Water Complaints

When things go wrong with your account or their services, call South West Water on 0844 257 4388. You can register a complaint and they will try to resolve it immediately. If a manager needs to investigate the issue, this could take ten working days for them to get back to you. Should you still be unhappy with their first resolution, they may ask you to submit a formal complaint in writing. After a senior review, you could escalate through CC Water or WATRS.

Other Ways to Contact South West Water

You can register for an online account on the South West Water website if you would prefer to manage your account yourself. You can view all the relevant information, submit forms, and make payments. You should only need to contact South West Water if there is a problem. South West Water will reply to messages on Facebook and Twitter during the same opening hours as the phone lines. You could e-mail custrel@southwestwater.co.uk or post letters to:

South West Water Limited
Peninsula House
Rydon Lane
Exeter
Devon
EX2 7HR

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