South East Water

0844 257 4413

Contact South East Water on 0844 257 4413 to speak with the customer services department. South East Water is a supplier of drinking water in the UK (though there is an Australian water company with the same name). They do not supply wastewater services in addition to clean water. Either Thames Water or Southern Water will be responsible for sewerage, depending on the area. South East Water has 2.2 million customers across a supply area of over 5.5 km².

South East Water Contact Numbers

Department
Phone Number
Opening Times
South East Water
Customer Services
0844 257 4413
(Mon – Fri) 8am – 7pm
(Saturday) 8am – 1pm
South East Water
Supply Problems
0844 257 4414
(Mon – Fri) 8am – 7pm
(Saturday) 8am – 1pm
South East Water
Paying Bills
0844 257 4415
(Mon – Fri) 8am – 7pm
(Saturday) 8am – 1pm
South East Water
Priority Services
0844 257 4416
(Mon – Fri) 8am – 7pm
(Saturday) 8am – 1pm
South East Water
Water Meters
0844 257 4417
(Mon – Fri) 8am – 7pm
(Saturday) 8am – 1pm
South East Water
Complaints
0844 257 4418
(Mon – Fri) 8am – 7pm
(Saturday) 8am – 1pm

South East Water Customer Services

Contact South East Water by calling their customer support team on 0844 257 4413. They are available to assist throughout the week whenever you have a query about their water supply operations. Contact them if you will be moving in or out of their supply area so that they can either close down or set up your billing account. Call to report a bereavement if you need to close their account. Or call for advice on saving water and being more efficient with a meter.

South East Water Supply Problems

If you spot a leak or flooding or any other water supply problem in a public area where South West Water is responsible, call 0844 257 4414 to report it. When there are leaks or other pipe problems in your own home, you are generally responsible for that yourself. However, when there is an issue with the water itself, you can call to report this. It could be an issue with the water pressure or the quality of the water, such as it having a strange colour, taste, or smell.

South East Water Paying Bills

There are many ways to pay your water bill to South East Water. Direct Debit is the easiest way to pay in instalments, so call 0844 257 4415 for help with setting this up. You can make one-off payments online or by phone using your credit or debit card if you prefer. Or enquire about other methods of payment such as cash or cheque. Call if you need help to understand your bill calculations. South West Water offers support tariffs if you are struggling to pay bills.

South East Water Priority Services

Customers with mobility restrictions, long-term illness, or sight or hearing impairment may need extra assistance with their water account. Call South East Water on 0844 257 4416 for help with joining their Priority Services Register. You can request extra help for yourself, a family member, or a friend through this. You can receive communication and statements in more accessible formats and get priority treatment in the case of water supply disruptions.

South East Water Meters

Customers wanting to voluntarily switch to a water meter can call 0844 257 4417 for help with applying. The assessment and installation should take place within 3 months, then you will switch to metered billing for your water use. South East Water is rolling out a Metering Programme, too. They supply an area of stress, so water meters are becoming compulsory. Customers use 15% less water when they have a water meter, making it more cost-effective.

South East Water Complaints

If you have a complaint about South East Water, call 0844 257 4418. You can complain about failures of service such as prolonged disruptions to your water supply or incorrect bills. If it is having a negative effect on you, then escalate the problem until South East Water provides a sufficient resolution. It could take them 10 working days to investigate then come up with a response. Request a review of your complaint case if you are still not happy with their reply.

Other Ways to Contact South East Water

Should you have trouble getting through on the phone, you can arrange a callback for a time that suits you. Or if you would prefer to communicate online, you can request assistance via social media. Customer services will monitor messages on Facebook and Twitter during the same opening hours, though until 9pm on weekdays. South East Water doesn’t have a public e-mail address, but you can contact them through your online account. Or send a letter to:

South East Water
Rocfort Road
Snodland
Kent
ME6 5AH

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