Scottish Water

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0843 557 3120

Contact Scottish Water by calling 0843 557 3120 if you need to speak with their customer services team. Scottish Water is a state corporation providing water and sewerage services throughout Scotland. It supplies over a billion litres of drinking water and removes almost 850 million litres of wastewater every day. It services 2.46 million households and 150,000 businesses across Scotland. A merger of several authorities formed Scottish Water in 2002.

Scottish Water Contact Numbers

Department
Phone Number
Opening Times
Scottish Water Customer Services
0843 557 3120
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Scottish Water Bill Payments
0843 557 3120
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Scottish Water Meters
0843 557 3120
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Scottish Water Connections
0843 557 3120
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Scottish Water Septic Tanks
0843 557 3120
(Mon – Fri) 24/7
(Sat – Sun) 24/7
Scottish Water Complaints
0843 557 3120
(Mon – Fri) 24/7
(Sat – Sun) 24/7

Scottish Water Customer Services

Contact Scottish Water customer services by calling 0843 557 3120 if you have any general enquiries. Call them to check service updates on emergencies or essential works in your area which may affect you. You can call them for information on water quality and tips on efficient usage. You can also get advice on protecting your pipes during periods of cold weather. In the event of a burst pipe or a flooding incident, contact them to check who is responsible for this.

Scottish Water Bill Payments

The Combined Services charge for water supply and wastewater collection should show on your Council Tax bill. The charges tend to rise every year, but there is a 1.6% increase cap so the charges don’t inflate too rapidly. You will pay for these unmeasured charges through your Council. If you have metered services, or receive an invoice directly from Scottish Water, then you can call 0843 557 3120 for assistance with payments for your Annual Charge water bills.

Scottish Water Meters

Water efficiency is important to avoid wasting water. A good way to support efficiency is to install a water meter. They track your usage and base your bills on this instead of estimating them. You can save money this way if you do use water efficiently. Call 0843 557 3120 if you would like to apply for a water meter from Scottish Water. They will install a meter on your property for you, but you will have to pay the charges for the survey and installation costs.

Scottish Water Connections

If you are planning a development, you need to contact the Scottish Water business team. They can consult with you on their public asset plans and surface water policy. You will need their help with technical design and flow and pressure tests. Contact Scottish Water on 0843 557 3120 to discuss new developments and setting up new water connections for their mains and wastewater services. Call for assistance with charges, applications, and payment of fees.

Scottish Water Septic Tanks

Some households and businesses will have private septic tanks. These will need emptying regularly to avoid build-ups of sludge causing blockages. Scottish Water can de-sludge septic tanks for a fee. You can sign a contract for scheduled services, book a one-off unscheduled service, or request an urgent response. Call 0843 557 3120 to discuss your septic tank and charges for Scottish Water de-sludging. You can also get tips for looking after septic tanks.

Scottish Water Complaints

Scottish Water appreciates feedback from customers so that they can avoid making mistakes in the future. If you have a complaint about Scottish Water, call them on 0843 557 3120 and raise the issue. They will attempt to resolve the problem over the phone. If it requires more investigation or a visit to your property, this may take longer before they can respond. You can ask for the Service Review Team to take another look if you are unhappy with the case.

Other Ways to Contact Scottish Water

You should be able to reach Scottish Water at any time of day or night on the phone. If you can’t call, then you can always contact Scottish Water online. Support is available on social media through Twitter or Facebook. If you don’t have accounts for these, you can contact Scottish Water directly by e-mail at help@scottishwater.co.uk. Alternatively, you can report problems by submitting an online contact form. You can also post letters to the head office:

Scottish Water
Castle House
6 Castle Drive
Carnegie Campus
Dunfermline
KY11 8GG

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