Scottish Water Contact Phone Number

0843 557 3120

Are You Looking For the Scottish Water Phone Number?

Call the Scottish Water contact phone number if you need assistance with issues such as:scottish-water-contact-phone-number

  • Local maintenance work in your area
  • Changes or disruptions to your service
  • An unexpected loss of water supply or an emergency leak in your home
  • Purchasing a new water meter for your home
  • Reporting a problem with your meter or requesting a replacement/repair
  • Paying or querying a bill
  • Septic tank maintenance and services charges.

Scottish Water Numbers:

Scottish Water Phone Number
Head Office 0843 557 3120
Emergency Enquiries 0843 557 3120
Complaints 0843 557 3120

Scottish Water Opening Hours

Department Opening Hours
Customer service 24 hours, 7 days a week

Scottish Water Head Office

Department Opening Hours
Scottish Water Castle House
6 Castle Drive
Carnegie Campus
KY11 8GG

How to pay your Scottish Water bill:

The easiest way to pay your Scottish Water bill is online, using your invoice number. Payments can be taken by credit or debit card and will go through the next day via Sagepay. For other ways to pay, such as via cheque, consult the back of your bill. Lastly, you can always pay your water bill over the phone by using the telephone number on this page.

Typical treatment process for Scottish Water:

  • Screening- once the water reaches the treatment works, it is put through a mesh screen.
  • Aeration- odours are eliminated to help the water filter easier.
  • Clarification- helps to trap bacteria and absorb colour.
  • Filtration- Water is filtered to remove any particles.
  • Disinfection- Disinfectant, such as chlorine, is added to the water- it is harmless to humans.
  • pH adjustment- Controlling the acidity levels of the water to make sure it is safe to drink.

If you ever have any issues with your water quality, call the number on this page to speak to Scottish Water.

Popular Queries of Scottish Water Customers

Should I get a water meter for my property? scottish water contact

  •  A water meter enables you to better monitor the amount of water you use and submit clearer readings to Scottish Water. This way, your bill charges will be more accurate and you may even save money.
  • Scottish Water will provide a standard meter at its own expense, which will remain the property of the company from then onwards. Any other costs for creating a space for the meter must be met by the customer. If you don’t own the property, you must obtain permission of the owner before a meter can be fitted.
  • In the case of a meter repair or replacement, all costs will be the responsibility of the customer if damage was due to anyone other than a member of Scottish Water, or by frost. Costs will depend on the size of your meter and the type of installation required.

What do I do in a flooding incident?

  • Scottish Water has a responsibility to keep you and your local area safe from the dangers of flooding. It is responsible for drainage of rainwater run-off from any paved ground surfaces or roofing within the boundaries of a property.
  • If you need to report a flooding incident that appears to be contaminated with sewage, you should inform Scottish Water immediately by calling the Scottish Water contact number.
  • Remember that a property’s water supply pipe, drainage pipe and stop valve are all the responsibility of the home owner. If the flood appears to be coming from road drainage however, it is best to call your Local Authority.

My water appears to be a different colour/taste/smell. Why is this?

  • The water that comes out of your tap may sometimes vary slightly in cloudiness, colour, taste or smell.
  • The raw water drawn from surface sources in Scotland is mostly coloured to start off with, so this can sometimes be the cause for the change in your water. However, these differences can also emerge within the water treatment process, during distribution or even within your home’s plumbing system.
  • If you spot any changes in your home’s tap water, it is important that you call the Scottish Water phone number right away so the causes can be investigated. ‘White’ water (water with air bubbles in it) is still safe to drink, as is ‘blue’ water (water from a high quality treatment works).

Scottish Water: Where is my stopcock?

Your stopcock is usually found outside of your property, at the property boundary. It’s where your water supply can be accessed by Scottish Water to carry out any maintenance work or checks.

How is Scottish Water regulated?

Scottish Water is regulated by the guidance of several bodies. They are: the Water Industry Commission for Scotland, Scottish Environment Protection Agency, Scottish Public Service Ombudsman and Consumer Futures. Each body has their own job to do, such as reporting on cost and performance, protecting the impact on the environment, investigating complaints and representing customers.

Where is Scottish Water based?

Scottish Water is based in Dunfermline, Scotland. You can find the full head office address at the top of the page if you wish to write to Scottish Water or visit the offices.

Who owns Scottish Water?

Scottish Water is a publicly owned company, which falls under the responsibility of the Scottish Government.

Why work for Scottish Water?

On the website, Scottish Water has a rating of 4.6 out of 5, meaning that employees consider them to be a good company to work for. Comments include ‘truly flexible working’, ‘long online application process’ and ‘plenty of opportunities for employees’.

History of Scottish Water

Scottish Water provides drinking water and sewerage services to the public of Scotland. It was founded in 2002 by a merger of West of Scotland Authority, East of Scotland Water Authority and North of Scotland Water Authority, under Scotland’s Water Industry Act 2002.

The company supplies 2.3 billion litres of treated drinking water every day to over 2.2 million households and 130,000 business customers. It also removes nearly one billion litres of waste water from properties to be treated before it is put back into the environment.

For more information about anything pertaining to Scottish Water please contact them now.

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