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The energy provider which forms the Scottish arm of British Gas, Scottish Gas, is planning to hire even staff more its call centre across various areas of the United Kingdom. The utility company is hoping to recruit 300 new staff members at their centre to improve the quality of customer services.
Uddingston, South Lanarkshire is one of the many areas that will be affected by Scottish Gas’ plans to hire more members of customer service staff. Similarly, the call centre in Edinburgh has 60 new places open. With this increase in staff, new office supplies like call centre office desks will need to be purchased to account for the bump in the workforce.
The managing director of Scottish Gas, Mr. Kevin Roxburgh, had this to say following the unveiling of the company’s nationwide recruitment program:
Our customer service team is vital to the success of our company so we’re very pleased to be creating more new roles for advisors in our award-winning contact centres in Edinburgh and Uddingston. By ensuring we have the right people with the correct knowledge and expertise to help, we can make certain our customers get a quick response and resolution to their queries.
Scottish Gas has been praised by local Members Of Parliament for the nationwide recruitment scheme. Many of them are pleased that the utility provider has decided to create more employment opportunities in Scotland and the United Kingdom rather than outsourcing their jobs abroad.
One of the people who is praising the company is Edinburgh MP Mark Lazarowicz who said:
I very much welcome this announcement of new jobs at Granton and also in Uddingston. It is a tribute to the service provided by the staff at these centres that Scottish Gas are recruiting these additional staff, which will be a great boost for local employment.
Other areas where many call centre jobs are to be created include Manchester, Leeds, Leicester, Oldbury and Stockport. Those who are successful and begin working at the Scottish Gas call centres will be given comprehensive training about how to deal with customers and provide a high quality of service. Scottish Gas has pledged to deliver an “excellent customer experience”.
The managing director of Scottish Gas, Kevin Roxburgh, added:
These new jobs are critical to helping our customers with everything from bills and boiler breakdowns to engineer visits and energy efficiency, so we are looking for people dedicated to providing excellent service.
Those who are interested can visit the British Gas jobs web page or take a look at their social media profile BritishGasJobs on Twitter.