NPower Customer Services Contact Number

0843 557 4513

NPower is one of the most popular providers of gas and electricity in the United Kingdom. You can call the company for the following reasons:

Why Should I Call The NPower Contact Number?

  • Get a quote from NPower for how much gas or electricity you will pay
  • Find out more about keeping your services when moving home
  • Resolve a payment or billing issue
  • Leave NPower and join another energy provider
  • Get a repayment if your account is in credit
  • Assistance in reading your meter and sending the results off
  • Make a complaint about an NPower service

Common Questions About NPower

These are some of the frequently asked questions that NPower customer services receive, as well as their answers:

How do I leave NPower and switch to a new supplier?

You can stop using the company’s services by calling the NPower phone number. You must not cancel your Direct Debit until the procedure has been completed or else the process will be slowed down and might mean you incur debt. You should also let NPower know what your final meter reading is and any changes in your billing details so that any credit owed can be repaid to you. Whichever supplier you choose to switch to should handle the rest of the process.

When will I get my first NPower bill as a new customer?

When you will receive your bill depends on two things — when the company receives your opening meter readings, and how you have chosen to pay for your energy. If you are paying by Direct Debit every month it should be within six months. If you are paying by Direct Debit on a quarterly basis or via a regular payment scheme it should only take three months.

What is the Warm Home Discount?

NPower is one of several energy suppliers that provide a Warm Home Discount. This is a scheme that has been set up alongside the Government in an attempt to assist households across the UK that might be hit hardest during the cold weather. If you are eligible, you could receive a £140 rebate from your electricity bill. You might be entitled if you are on income support, Jobseeker’s Allowance and more.

What do I need to know if I am moving home?

If you are a customer using a standard credit meter, it’s recommended that you call NPower no more than ten days before you move. This means that the provider can send you an accurate bill. You will need to provide your name, new address, date of the move and one final meter read. If you are using a prepayment meter, you should call the NPower customer service team on the day that you are moving home. You will also need to provide the amount of debt or credit listed on the meter and a serial number in this instance.

A History Of NPower

NPower is one of the leading energy suppliers to homes and businesses in the United Kingdom. It is considered to be among the Big Six that dominate the market. It was established as Innogy plc, which went on to purchase the supply business Northern Electric. When the entire company was later taken over by the German utility company RWE, they chose to rename the operation RWE NPower. It has since used the shortened version of this — NPower. Today, the company operates a number of oil-fire, natural gas, coal and renewable energy power stations across the United Kingdom to heat and power 5.4 million homes and businesses. In 2012, in spite of this success, it was voted to be the worst big energy company by USwitch.

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