Northumbrian Water

The contact number for Northumbrian Water is available directly from their website at no or lower cost

0345 733 5566

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You can contact the Northumbrian Water contact number by dialling this helpline. Northumbrian Water is the water provider for Northumbria and surrounding areas.

Northumbrian Water Numbers

Department Opening Hours
 Customer Services Mon to Fri 8am – 8pm
Saturday 8am – 1pm
Account & Billing Mon to Fri 8am – 8pm
Saturday 8am – 1pm
Services Mon to Fri 8am – 8pm
Saturday 8am – 1pm
Business Mon to Fri 8am – 8pm
Saturday 8am – 1pm
Emergency Enquiries 24 hours, 7 days a week
Complaints Mon to Fri 8am – 8pm
Saturday 8am – 1pm

Northumbrian Water Customer Services

The Northumbrian Water contact number can be called on the helpline above. The number can be called if you have some questions about the areas covered by Northumbrian Water, you would like to know about their prices, you would like to report that you’re moving homes, you have spotted a leak in your area, you would like to know of roadworks, water quality, events and improvement schemes in your area or you have some alternative inquiries for the customer services team.

Account & Billing

If you want to speak to Northumbrian Water about account or billing you should call on the phone. If you’re having some problems with your bills such as it is incorrect, you’re struggling to pay it, you haven’t received your bill, you want to know how to pay online or you’re having some other isseues. If you want to call regarding your account you can call about some of the details on your account being wrong, your payment details are wrong, you would like to change your password or email, you need help gaining access to your account or you’re having some other issues with your account.


To inquire about their services you can call their phone number. You can call the services number if you would like to inquire about or report broken services from Northumbrian water. They offer water, sewerage, bathing water and extra support services around Northumbria. You can find out about poor or no water pressure, water quality, normal tastes and smells of water, information about sewerage, priority services, clean bathing and beaches in your area or other information about their services.


If you’re calling about business services provided by Northumbrian Water you can call on the phone. You can find out about their business services by calling the number, you can also call if you’re having issues with your business water, you need some help dealing with a leak, you need to check your water quality as one of your employees has gotten sick, you want to find out about anything happening in your area or you have some other inquiries about their business services.

Emergency Enquiries

If you’re experiencing an emergency with your water whether that’s regarding a leak, flood, water pressure or water smell or taste you can call the 24 hour emergency enquiries numberg. If you’re home is flooding it is important to turn off the heating and the electricity in your home before calling the emergency helpline.


If you have some complaints about Northumbrian Water and you would like to file a complaint you can do so by calling. You can complain about any of their services including the business services, home services, an incorrect bill, issues with your account, a negative experience with an employee, a bad experience in response to an emergency or any other reason you’re unhappy with Northumbrian Water.

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