GB Energy

0843 596 4050

Contact GB Energy on 0843 596 4050 if you are a customer in need of assistance from this energy supplier. The firm collapsed in 2016, but Ofgem engineered a deal with Co-op Energy. They took on all GB Energy’s customers and staff, though it continues as its own brand as a subsidiary of Co-op Energy. GB Energy currently has around 140,000 customers in the UK and still takes on new customers, too. They offer affordable energy tariffs for gas and electricity.

GB Energy Contact Numbers

Department
Phone Number
Opening Times
GB Energy
Customer Services
0843 596 4050
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
GB Energy
Smart Meters
0843 596 4051
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
GB Energy
Pre-Payment Meters
0843 596 4052
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
GB Energy
Billing
0843 596 4053
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
GB Energy
Personal Account
0843 596 4054
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
GB Energy
Complaints
0843 596 4055
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm

GB Energy Customer Services

Contact GB Energy on 0843 596 4050 to speak to their customer services team. Although they operate under Co-op Energy, they provide their own customer support separately. Call to get a quote or check the prices of GB Energy tariffs in your area if you are considering a switch. If you are looking for a supplier for a business property rather than residential, call to enquire. Customers can call for emergency advice or to update their account if they are moving home.

GB Energy Smart Meters

Energy meters can be upgraded to smart meters if GB Energy is installing them in your area. You might have to wait until the roll-out reaches your postcode. You can call 0843 596 4051 to enquire about getting a smart meter. There are smart meters for both gas and electricity but they will have one in-home monitor between them. You don’t need to switch tariffs or pay for the installation. Call if you experience problems with your smart meters or their readings.

GB Energy Pre-Payment Meters

If you would prefer to have a pre-payment meter instead of making monthly payments for your energy, GB Energy can provide one. This is essentially a Pay As You Go meter, allowing you to top up as much credit as you want at a time using a key or card. Call 0843 596 4052 to discuss switching to a pre-payment meter if you think this would be a more beneficial way of managing your energy payments. Call if you have this type of meter and there is a problem.

GB Energy Billing

All new customers with GB Energy will be paying by Direct Debit. For payments outside of the regular Direct Debit, such as extra debts, you can pay online by card, through your bank, or by postal cheque. Call 0843 596 4053 if you have a problem with a bill or want to change the details or date of a Direct Debit. You can request a refund of built-up credit if you are leaving GB Energy or you just don’t want to keep it for future usage. Or call to ask about price caps.

GB Energy Personal Account

Any customers who register with GB Energy will have an account which they can log into online. This allows customers to access and amend their information, and view and pay bills at their own convenience. You can call 0843 596 4054 if there are technical issues with the website preventing you from using your account. You can also receive guidance on how to use your online account if you are not sure how to do something or can’t find information.

GB Energy Complaints

At GB Energy they take complaints about their service seriously and aim to improve. Call 0843 596 4055 to make a complaint about a problem with GB Energy and they will try to resolve it within a maximum of 2 working days. However, if the matter is more complicated, it can take them longer to conduct an investigation. They will work with you to put things right as quickly as possible. If they fail to do this or you disagree, then escalate it to the Energy Ombudsman.

Other Ways to Contact GB Energy

Since the company originally ceased trading in 2016, their social media accounts have been deleted or also ceased activity. This means that now, the only way you can receive customer support is by calling on the phone or visiting the website. You can submit enquiry forms there or log into your account to find and submit information yourself. You might also try sending an e-mail directly to support@gbenergysupply.co.uk. Otherwise, you can send letters by post:

GB Energy Supply
523 Garstang Road
Broughton
Preston
PR3 5DL

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