First Utility

The contact number for First Utility is available directly from their website at no or lower cost

01926 320700

Calls cost 7p per minute plus your standard network charge.

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You can get in contact with the First Utility customer services on this number. First Utility is a gas, electric and broadband provider in the UK which is now part of the Shell Energy company.

First Utility Phone Numbers

First Utility Opening Hours
Customer Services Mon-Fri 8am-8pm
Saturday 9am-4pm
Mon-Fri 8am-8pm
Saturday 9am-4pm
Tariffs Mon-Fri 8am-8pm
Saturday 9am-4pm
Smart Home Mon-Fri 8am-8pm
Saturday 9am-4pm
Emergency 24 hours
7 days a week
Complaints Mon-Fri 8am-8pm
Saturday 9am-4pm

First Utility Customer Services

You can get in contact with the First Utility customer service team by calling this number. If you’re thinking about switching provider or tariff, you’re moving home, you would like to find out if your tariff is the best one for you and your usage, you would like to know how can save more money on your bills, you would like to know what fuel First Utility use, you would like to know about their company policies or you would like to speak to the customer services team for another reason you can call the number.


To speak to a member of the customer service team about your bills or your account you can call First Utility. You can call about any issues you’re having with your bills for example if you can’t view it online, you haven’t received a paper copy or your bill appears to be wrong. If you’re calling about your account you can call if your payment details are incorrect, your personal information on the account is incorrect, you want to change your password or email, you’re struggling to access your account or you’re having some other issues with your account.


First Utility offers gas, electric and broadband services, if you would like to find out about their tariffs you can call the number. You can call the find out about what tariff is good for your area, your finances and your usage, you would like to change your tariff, you want to know if you can get any deals for gas, electricity and broadband or you have some alternative questions regarding First Utility’s tariffs.

Smart Home

You can get in touch with First Utility about their smart home options by calling the number. First Utility offers a few smart home options including the Nest Thermostat E, Nest Can Indoor, Smart Meters and some tariffs even come with a Google home mini. You can call the number to find out how to make your home a smart home, what smart devices can you purchase with your tariffs and help setting up/managing your smart home devices.


If you need to report an emergency to First Utility you need to call the helpline. Whether you can smell gas, you’re having problems with your appliances, your power has gone out, there’s a problem with your supply, your home has flooded or there is another emergency you can call the above number. If you think you’re experiencing a gas leak it is very important that you open all doors and windows, don’t light any naked flames (this includes cigarettes), do not use any electrical appliances (including light switches and phones), try to turn off your gas with the emergency control and then leave the property before calling First Utility.


If you have some complaints about the services offered by First Utility you can call the complaints number. You can call to complain about any part of their services you’re not happy about including broadband services, their gas or electricity services, you’re unhappy about their online services, you have had a negative experience with a member of their staff or you have some other complaints about the company.

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