First Utility Contact Phone Number

0843 658 0675

Do You Need To Call the First Utility Contact Number?

Call First Utility if you need help with any of the following:

  • Understanding or paying your bill.
  • Logging into your online customer account.
  • Taking and submitting a meter reading.
  • Switching your current tariff or energy supplier.
  • Getting a repair or replacement for a meter that is damaged, faulty or looks as though it has been tampered with.
  • Reporting a loss of electricity or gas supply.
  • Reporting suspicions of a gas leak.

First Utility Phone Numbers

First Utility Phone Number
Head Office 0843 658 0675
Billing Enquiries 0843 658 0675
Complaints 0843 658 0675

First Utility Opening Hours

Department Opening Hours
Customer Service Monday to Friday 8am to 8pm, and Saturday 9am to 4pm.

First Utility Head Office

Department Address
Head Office Point 3, Opus 40 Business Park, Haywood Road, Warwick CV34 5AH, UK

Tips and Advice for First Utility Customers

How do I check the value of my tariff/and or switch to a new tariff?

  • To compare prices and features of the different tariffs available, visit First Utility’s online tariff guide page and use the ‘More Info’ links to read about a tariff in detail. You can get a quick quote by clicking the ‘Quick Quote’ button or by calling the First Utility phone number.
  • You can switch tariffs quickly and easily by logging onto your online customer account and filling in the ‘request to change to a different tariff’ form. If you are a new customer looking to switch provider, simply request a quote online for your chosen tariff to start the switching process.
  • New customers will receive regular emails to let them know how their switch is progressing. When becoming a First Utility customer, you will need to pass a credit check process and your current supplier will need to permit your switch.
  • If your current tariff’s fixed-price period is due to expire, you will be given the option 30 days in advance to move to First Utility’s standard variable tariff or select another tariff.

I have a gas/electricity-related emergency. What should I do?

  • If you suspect you have a gas leak, contact First Utility immediately by calling the First Utility contact number. Open all doors and windows to ventilate your home and turn off the gas at the emergency control valve at the meter if you can. Avoid using any electrical equipment.
  • If you have a loss in electricity supply, check you fuse box to see if any of the fuses have tripped. If not, check that it isn’t a local problem by asking your neighbours if they have power. If they haven’t you’ll need to contact your local Distribution Network Operator. Otherwise, call First Utility to arrange a call-out.
  • If you think your meter is faulty, first check this troubleshooting page on the First Utility website before you decide to call out an engineer.
  • You should learn the signs of a carbon monoxide poisoning in your home so you can take immediate action if you suspect there is a leak. Symptoms often include headaches, flu-like symptoms, dizziness, and nausea, and the symptoms will likely improve or disappear when you are away from your home.  For more information on spotting carbon monoxide leaks click here.

There is a problem with my bill.

  • If you think your bill may be wrong or need help with understanding your bill, call First Utility Customer Service where a member of staff will be happy to help.
  • You can pay your bill by setting up a monthly Direct Debit, over the phone, or via your online customer account.
  • If you are struggling to pay your bill for financial reasons, it is important that you inform First Utility as soon as possible so they are able to help. First Utility will consider your personal and household circumstances and offer you a practical solution, such as a short-term payment deferment; agreeing on a regular instalment plan for future bills or, if applicable, having your bill deducted automatically from any benefits you receive.

History of First Utility  first utility

First Utility is a relatively young player in the energy market, having been founded in 2008 as a spin-off from First Telecom. It is regarded as the largest gas and electricity supplier outside of the UK’s ‘Big Six’, particularly since 2013 when it was ranked as the seventh largest supplier in the country.

First Utility is different from the Big Six in that it does not generate its own electricity. Instead, it purchases it from international markets in order to offer dual-fuel packaged tariffs to its customers.

Popular Questions About First Utility

First Utility: How long to switch?

You can switch online using a few details, and you will be given a 14 day period to ‘cool off’. After this period, you’ll be told your monthly payments based on usage from your previous supplier and you will be asked for your opening reading, which will then be passed onto your other supplier. You may not receive your final bill from your other supplier for a few weeks, but your Direct Debit payment from First Utility may be taken straightaway. The whole process takes around three weeks.

How to get First Utility smart meter?

First Utility has made a commitment to roll out smart meters to every customer by 2020.

What is First Utility standard tariff?

First Utility has four energy tariffs available to customers. None of them are particularly labelled as ‘standard’, but a standard tariff usually means variable. In the case of First Utility, their First Variable tariff is flexible, as there is no fixed period or charges if you wish to leave the contract early. You can also pay via monthly Direct Debit. The other three First Utility tariffs are fixed rate.

What is First Utility standing charge?

A standing charge is a fixed cost applied to maintaining your energy supply. It is calculated on your behalf annually and the cost is applied as a daily charge on your bills. It will vary according to the area, National Grid rates,  and local network costs.

Are First Utility a British company?

Yes, First Utility was founded in the United Kingdom. The head office can be found in Warwick.

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