Whether your key is broken, lost or stolen you will need to apply to receive a new key or card.
You will be able to collect a new key or card from your nearest Paypoint shop or they will be able to send you your new card within 3 working days. You just need to call0843 557 3384 and inform the British Gas customer service department that your key or card is broken and that you need another one.
Once you have a new key or card you need to activate it by leaving it in your meter for one minute then topping it up as normal.
SSE Pay As You Go Key Not Working
If your meter key or card is broken you need to call 0843 557 5152, note down your meter serial number which is found near the barcode on your SSE meter, they will send you a new key or card.
Scottish Power Electricity Key Not Working
You need to get in touch with the Scottish Power customer service team on 0843 596 4179 and they will help you reprogram your key if it just needs to be fixed or if your card needs to be replaced they will be able to send you a new key.
EDF Energy Prepayment Key Not Working
You will need to get a new key from EDF Energy if your key has been damaged or it is broken. You can find a form on their website, they will send you a new key within 5 working days. Your first replacement is free, you may have to pay for other replacements. You can call 0843 658 0931 if you need the key sooner or you have some questions about your broken key.
OVO Energy Electric Pay As You Go Key Not Working
You can call 0843 178 5820 to speak to the OVO Energy team if you would like to receive a new prepayment key or card if it has broken or if it has become broken.