EDF Customer Services Contact Number

0843 658 0931

EDF supplies gas and electricity to homes and businesses around the United Kingdom. You may find that you need to speak to a member of their customer service team.

When Would I Need To Use The EDF Contact Number?

You might find yourself needing the EDF phone number if you want help with queries such as:

  • How do I switch my services to EDF?
  • I want to discuss which is the best plan for my needs
  • Why does my bill show that I am in credit?
  • Can I take my EDF services with me when I move home?
  • I am having trouble accessing my account online

EDF Numbers:

EDF Phone Number
Head Office 0843 658 0931
Emergencies 0843 658 0931
Complaints 0843 658 0931

EDF Opening Hours

Department Opening hours
EDF Mon–Fri ~ 8am–8pm, Sat ~ 8am–2pm

EDF Head Office

Department Location
Head Office 3rd Floor, Cardinal Place
80 Victoria Street
London
SW1E 5JL
United Kingdom

Frequently Asked Questions

When you ring EDF Customer Services, the chances are that someone else has probably asked a question similar to yours. The most popular questions and their suggested answers can be found below:

What Information Do I Need To Give EDF When I’m Moving House?

You can inform EDF that you are moving home either online or by ringing the EDF Contact Number.
When you are planning on moving house, you should make sure you inform EDF of your intentions of changing address up to 14 days in advance of your moving date.

If you want to give EDF the information they require in the most efficient way, you should ring EDF on the day you are moving.

When contacting EDF about moving home, you will need to have some information handy, which includes:

– Your meter reading on the day you leave

– Your account number, which begins with 67

– Your contact details

– Your current address and the address you are moving to
– Your landlord or letting agents details if you are renting

Can I Get Fixed Energy Prices If I Am On A Prepayment Meter? EDF contact

There is no fixed price tariff for those customers who have a prepayment meter at the moment.
However, this is due to change soon, with plans to launch such as scheme in the Summer of 2014. It will allow customers to  fix energy prices for at least two years.[/toggle]

Does EDF Have An App?

There is an EDF app that is available for Apple and Android devices.
Visit the app store on your device and search for EDF Energy. The app comes free of charge.

From the app you can do a number of things, including:

Self Service
– You can easily request a paper copy of your bill and change your direct debit amount.

Frequently Asked Questions (FAQs)
– You can view the most common FAQ’s for EDF Energy. You can also search for a specific question or answer.

Easy meter readings
– To submit your latest meter reading, you just have to take a photo of your meter reading. You can also type in your reading manually.

Energy-saving tips
– Get helpful hints for reducing your energy consumption.

Getting in touch
– You can send an email or find a phone number for EDF from the app.

If you have any other questions, you should ring the EDF Phone Number and one of their advisor’s will be able to help you out.

EDF Electricity

There are several different types of tariffs for electricity customers. You can choose from having the price of the electricity frozen for several years, or opt for a variable tariff which moves with market rates. The standard tariff has no end date, whereas the frozen tariffs are only frozen until a specific time. If you prefer to prepay for your electricity, you can arrange to be on a fixed prepayment tariff.

EDF MY Account

When you have an EDF my account online, you can use it to look and pay for your bills, send meter readings, update your contact information and adjust your Direct Debit if you switch banks. However, even if you don’t have an online account. Accounts are available for both business and domestic customers.

EDF Contact Number

If you need help choosing a tariff, switching to a different one, submitting your meter reading, saving energy, or moving home, call the EDF contact number on this page, where an advisor can help you.

Edf contact number

About EDF

EDF was founded in 2002 and its headquarters can be found in London. It provides gas and electric services to both businesses and homes around the UK.

The company currently employs over 13,000 people and has 5.7 million customers. It owns 2 coal fire power stations, as well as 2 wind farms and 8 nuclear power stations.

Popular questions about EDF

What is EDF blue price promise?

The EDF blue price promise freezes the price of your electricity and gas until the 31st July 2018.

Why is my EDF account in credit?

If you pay by Direct Debit, you may find that in summer, as you use less energy, your account may be in credit. You can opt to leave the credit so that you have extra to cover times when you use more energy, such as winter.

EDF: How often meter reading?

EDF will need to read your meter at least once every two years, as well as check to see that it is in good working order. The supplier also recommends that you read your own meter once every quarter of the year, to ensure your account is always up to date.

Are EDF a good company to work for?

Reviews on the website Glassdoor give EDF an average score of 3.4 out of 5. Some of the comments regarding working for the company include: ‘good pay for the area’, ‘outdated IT systems’ and ‘poor gender diversity, especially at senior levels’.

Are EDF smart meters free?

It doesn’t cost anything to upgrade to an EDF smart meter. You’ll be able to see how much energy you are using in Pounds, so it may also inspire you to save money. Lastly, you’ll get more accurate bills as you only pay for the energy that you use.

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