Economy Energy

0844 257 3031

Contact Economy Energy on 0844 257 3031 if they are your energy supplier or you want to become a customer. Economy Energy is a medium-sized energy provider in the UK, supplying gas, electricity, and dual fuel. It offers lower tariffs and specializes in pre-payment and pay-as-you-go energy. Economy Energy launched in 2012, and they also launched Economy Mobile recently to sell SIM bundles. They came 28th out of 31 suppliers in a Which? customer survey.

Economy Energy Contact Numbers

Department
Phone Number
Opening Times
Economy Energy
Customer Services
0844 257 3031
(Mon – Fri) 8am – 7.30pm
(Saturday) 8am – 5.30pm
Economy Energy
Payments & Bills
0844 257 3032
(Mon – Fri) 8am – 7.30pm
(Saturday) 8am – 5.30pm
Economy Energy
Meters & Top Ups
0844 257 3033
(Mon – Fri) 8am – 7.30pm
(Saturday) 8am – 5.30pm
Economy Energy
Bill Reduction
0844 257 3034
(Mon – Fri) 8am – 7.30pm
(Saturday) 8am – 5.30pm
Economy Energy
Moving & Switching
0844 257 3035
(Mon – Fri) 8am – 7.30pm
(Saturday) 8am – 5.30pm
Economy Energy
Complaints
0844 257 3036
(Mon – Fri) 8am – 7.30pm
(Saturday) 8am – 5.30pm

Economy Energy Customer Services

Contact Economy Energy customer services by calling 0844 257 3031 to speak to a person at Economy Energy. You can call to find out more about their tariffs and get a personal quote according to your energy type and preferred payment type. Call for information on what you should do in emergencies. Or enquire about the Priority Services register. Call to request a refund of credit if you overpay. Or enquire about their customer rewards, such as vouchers.

Economy Energy Bills & Payments

It is important to pay your energy bills on time to avoid going too far into arrears. If you have problems with paying bills or repaying debt, call 0844 257 3032 and Economy Energy will try to accommodate you. You might be better off by switching to another payment method or setting up a payment plan. Call if your bill is wrong or there is a problem with a Direct Debit or meter reading. You can phone if you need assistance with accessing your online account.

Economy Energy Meters & Top Ups

Economy Energy is rolling out smart meters, like many other energy companies. These are much more convenient for monitoring energy information and managing bills online or from a mobile. Call 0844 257 3033 to apply for a smart meter or switch to a smart meter tariff. If you pre-pay or pay as you go with a gas card and/or electricity key, you can call for help with credit top-ups. You can also call to get help with emergency credit or report a faulty meter.

Economy Energy Bill Reduction

If you want to be energy efficient for the sake of the environment and saving money on your bill, call 0844 257 3034 for advice from Economy Energy. They can look at your usage habits and tell you how to improve them. You can enquire about applying for some free cavity wall insulation. If they install this in your home, saving heat could save you £150 a year off your energy bill. You can also enquire about the Warm Home Discount for help with applications.

Economy Energy Moving & Switching

If you are moving in or out of a property which Economy Energy supplies, you need to let them know. Call 0844 257 3035 with details such as the address, moving date, and meter reading, so they can make sure that you only pay for the energy you use. You could get vouchers if you move home and transfer your account. Call if you aren’t moving to a new address but you want to switch suppliers to Economy Energy. This process can take 3 weeks.

Economy Energy Complaints

If things aren’t going to plan with your energy supply or bills, call 0844 257 3036 to complain about Economy Energy. This first stage can take up to 10 working days for them to look into the problem and try to resolve this for you. They should stay in contact with you throughout the complaints process. You can ask for an internal review of your case if you disagree with the outcome. They will tell you how to escalate the issue externally if you reach a deadlock.

Other Ways to Contact Economy Energy

Economy Energy does not run social media accounts, either for news updates or customer support. You can try e-mailing them at customer.services@economyenergy.co.uk. Or if you visit the website, blue speech bubbles should appear in the bottom right corner which you can click on to launch a live chat. There is an online cancellation form if you decide to leave Economy Energy within 14 days of joining them. You can also try writing to their head office:

Economy Energy Trading Limited
Friars House
Manor House Drive
Coventry
CV1 2TE

Leave a Reply

Your email address will not be published. Required fields are marked *