Dealing With Your Utility Supplier When You Move House

Moving house can be a complex process, with many different things to remember. However, one thing you don’t want is to be lumbered with an expensive tariff in your new house, or end up still paying for the tariff in your old house. This guide advises you on contacting your gas, electricity and water companies.

Before You Move

Inform your current provider

phone

You need to inform your current utilities supplier that you plan to move at least 48 hours in advance. You should tell them the date of your move and your new address so that they can send you a final bill. Your supplier will arrange a final meter reading or ask you to take one on the day of your move.

Most water companies will have an online form which you can use to let them know about your move, whether you are moving in or out of their area.

Read your meter

meter

You should take a meter reading on your last day in your current home in order to avoid being overcharged for your final bill. Once you have done this, you should pass on the information to your supplier and take note of it for your own records. You will receive a final statement of what you owe after you move. If your property is rented, you should take note of your meter readings and confirm them with your landlord before you leave. It may also be a good idea to let the new occupants of your home know who currently supplies the utilities: you can do this by leaving a note or informing your landlord/letting agent.

Note: If you move house without paying a bill, it becomes a debt after 28 days and the supplier may be eligible to take further action to recover the money. To avoid this happening, ensure you give your old supplier a forwarding address to send your bill to.

After you move

When you first move into a property, be sure to take meter readings.

Find out which company supplies your new home

When you first move to a new home you will automatically be placed on something called a ‘deemed contract’ with the energy company who has been supplying the property until you move in. You will need to take meter readings and give these to the existing supplier of your property. To find out who supplies the gas, call the meter number helpline. For electricity, contact the local electricity distribution company. If your new house has a prepayment meter, you will need to arrange for a top up card or key to be delivered to you. You cannot use the previous owners key or card as it means that any gas or electricity that you use will be credited to their account rather than one of your own.

utility supplier

When you give the existing company your meter readings, they will generally create a new account for you and place you on a ‘standard tariff’.

For water companies, a supplier is allocated to each area, so you do not have to choose a supplier.

Getting the best deal

best deal

Being placed on a standard tariff by the property’s current supplier may be convenient, but unfortunately it may mean that you are not getting the best deal for your money. To get the most out of your tariff, use USwitch or Which? Switch to find the best energy deal for your home. Both of these sites take into account that you will not know how much gas/electricity your new property will use, so they make a prediction for you to base this on. If your new house is a rental property, check the small print on your lease or speak to the landlord to see if you are allowed to change energy suppliers. If not, you may still be eligible to save money by switching to a cheaper payment method or a different tariff.

If you do decide to switch, it may be best to do this as soon as you move into the property, as switching can be a lengthy process, sometimes taking up to 21 days. Your new supplier may ask for proof of ownership or tenancy and check that you do not have any outstanding debts to any other energy suppliers.

What to do if your home isn’t connected to the mains gas or electricity network

gas connection

If your new home is not already connected to the mains gas or electricity network, you will need to contact the gas transporter or the distribution network operator for electricity. Alternatively, if you already know which supplier you wish to use, you can contact them directly. You can request to be connected over the phone, on the internet or via letter. If you do request over the phone, it is best to confirm the request in writing as well. You will need to provide:

Your address

Which type of user you are (domestic or business)

The date that you want your supply to start

Whether you want the connection to be temporary or permanent

Some energy companies will be able to arrange a connection for you, but they may charge a fee for it in addition to charging for the work carried out to put in the connection. The distributor or transporter will give you a quote for the cost of the work and when you agree, this becomes a contract and you will usually pay at this stage.

moving house

If you are moving home, the most important thing to take from this guide is that you MUST inform your current supplier and take meter readings before you leave. If you fail to do so, you could be overcharged and not paying your final bill could lead to debt collectors knocking at the door of your new property. So, although it can be difficult to remember all the things that you have to do when you move house, make informing your supplier and taking meter readings a necessity.

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