Co-op Energy

0843 596 3607

Contact Co-op Energy by calling 0843 596 3607 to reach the customer services department at Co-operative Energy. The British energy supplier began trading in 2010 as an alternative to the Big Six. It is the only co-operative supplier, with Midcounties Co-operative as its parent company. In 2016, they took on GB Energy after the company’s collapse. They also acquired Flow Energy in 2018. Both act as separate brands offering their own various energy tariffs.

Co-op Energy Contact Numbers

Department
Phone Number
Opening Times
Co-op Energy
Customer Services
0843 596 3607
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Co-op Energy
Pre-Payment
0843 596 3608
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Co-op Energy
Smart Meters
0843 596 3609
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Co-op Energy
Bills & Payment
0843 596 3610
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Co-op Energy
Moving & Switching
0843 596 3611
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm
Co-op Energy
Complaints
0843 596 3612
(Mon – Fri) 8am – 8pm
(Saturday) 9am – 4pm

Co-op Energy Customer Services

Contact Co-op Energy customer services on 0843 596 3607 for more information or customer support. Learn more about their tariffs and products and even other services from the Co-op parent company. You can also enquire about membership of the Midcounties Co-operative. As an energy customer, you can get advice on reducing your bills through saving energy or applying for discounts. Or call to discuss emergency advice or signing up for Priority Services.

Co-op Energy Pre-Payment

Domestic energy customers can choose to pay for their energy before they actually use it. Pre-payment meters require topping up with a key or card to transfer credit, which you can purchase in any amount you need from a participating shop. This makes it easier to manage debts and means you don’t have to submit meter readings. Call 0843 596 3608 to enquire about switching to a pre-payment meter or call for assistance with it if you already have one.

Co-op Energy Smart Meters

Smart meters are the new generation of meters for gas and electricity. They have a secure connection and make it easier to monitor real-time energy usage. Every home is likely to have one by 2020. If you want a smart meter now, call 0843 596 3609 to find out if Co-op Energy can install one for you. The system will include a smart gas meter, a smart electricity meter, a communications hub, and an in-home digital display screen. They can also save you money.

Co-op Energy Bills & Payment

The number to call with enquiries about your Co-op Energy bill is 0843 596 3610. Call if you are confused about your bill or you think something is wrong with it. You can do the same for your annual statement. Call if you want to change your payment method or if you are unable to pay off your energy bill. You could be eligible for a support scheme. Call if you need help understanding your tariff or if there is a problem with a Direct Debit or your online account.

Co-op Energy Moving & Switching

If you would like to switch to Co-op Energy, get your most recent energy bill and call 0843 596 3611. If you provide your postcode, they can help you to figure out how much you could save by switching to a Co-op Energy tariff. You can call them for further assistance throughout the switching process. You may also want to call if you are leaving Co-op Energy instead. Should you be moving in or out of a property they supply, call this number for help with the account.

Co-op Energy Complaints

If Co-op Energy has let you down in any way, call 0843 596 3612 to raise a complaint. You can also report complaints through their online form. If they can’t fix the issue while you are on the phone, they will try to do so within the next 2 working days. They should keep in contact with you if investigating a problem takes longer than this. If it takes longer than 8 weeks or you are still unhappy with their resolution attempts, you can go to the Energy Ombudsman.

Other Ways to Contact Co-op Energy

You can contact Co-op Energy through Facebook on any day during working hours, and they will usually reply within an hour. Alternatively, you can reach out on Twitter or tweet directly to @CoopEnergyHelp, and they will respond from 9am to 5pm on weekdays. Their website has an online bill query form or website problem-reporting form. You can try e-mailing them at info@cooperativeenergy.coop as well. Or you could post a letter to the Co-op head office:

Co-operative Energy
Co-operative House
Warwick Technology Park
Gallows Hill
Warwick
CV34 6DA

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