Complaints Archive

NPower Fined £26m By Ofgem

The Uk’s gas and electricity industry regulator Ofgem has fined provider Ofgem £26m because they failed to treat customers ‘fairly’. The regulator has also warned that the company could be barred from selling its services if it has failed to improve by the end of June. The

First Utility Charges Customer Who Cancelled Account

A First Utility customer is unhappy with the service he has been receiving from the company who have continued to send him bills since he closed his account. The customer, who wrote anonymously to The Telegraph’s Jessica Investigates page, says that he switched to First Utility for

Thames Water Fined Over Street Works

Water company Thames Water has been fined for failing to correctly give notice of street works to West Berkshire Council. The street works caused major traffic delays in the area. Thames Water pleaded guilty to two offences under the Roads and Street Works Act 1991 at Newbury

Protest Organised Against South West Water Sewage Spill

A demonstration has been organised to force South West Water to stop releasing untreated sewage at a beauty spot in West Cornwall. Campaign action group Surfers Against Sewage and local residents have teamed up to protest against the company next week at Godrevy beach from 2pm. The

United Utilities’ Killing Of 60 Geese Sparks Fury

United Utilities has sparked fury after killing 60 geese at its Warrington headquarters. They claim the geese were attacking staff and extreme measures had to be taken. However, the public have responded to the news that they shot wildlife at two lakes surrounding its Lingley Mere base

Thames Water Supply Cut in Reading for Third Time

Residents in the area of Reading found themselves without a supply of mains water for the third time in less than a month. Supplier Thames Water said that up to around 80 homes in the Shinfield vicinity experienced problems at around 3AM in July as a result

Npower Sent Customers Threats From Fake Debt Agency

Wonga were criticised by both the media and many of their own customers after it was found that they were using a fake debt collection service in order to chase customers in debt. Since this was revealed, several other companies have also been found to have engaged

Northumbrian Water Refuses to Help Landlord

Utility company Northumbrian Water are refusing to help a landlord who needs to repair damage to his property that he claims was obtained after a leak. If you’d like to avoid dealing with these problems yourself, search for local companies who could for example property management companies

British Gas to Compensate Customers for Mis-Selling

Utility company British Gas is expected to compensate more than 4000 customers for mis-selling because it exaggerated the savings they would make by switching to one of its tariffs. The money will be paid out to 4,300 customers who signed up to Sainsbury’s Energy and British Gas