Utility company British Gas, which is owned by Centrica has announced plans to create 300 new jobs at contact centres around the United Kingdom.
Almost 90 roles will be created in Cardiff, with a further 80 jobs being divided between Scottish centres in Edinburgh and Uddingston. The remaining jobs will be recruited in Leeds, Leicester, Manchester, Oldbury and Stockport. The company said that the move was part of a nationwide investment into customer service for the company.
British Gas’ Director of Customer Services Kevin Roxburgh said of the jobs:
“These extra 300 jobs show our continued focus on customer service excellence. These frontline roles are critical to delivering the service that our customers expect, helping customers with everything from bills and boiler breakdowns to engineer visits and energy efficiency.”
Mr. Roxburgh described the contact centres as ‘vital’ to the running of the company. Contact centres are the main place where British Gas is in touch with customers, so it is important to get it right. The job roles will ensure that customers get a timely response and their queries are resolved by the right people always being on hand to answer them, with the knowledge and expertise to assist.
The job roles come as British Gas was forced to pay compensation to several million customers amid claims of ‘mis-selling’ by the energy regulator Ofgem.