Bristol Water

0843 208 2427

Contact Bristol Water by ringing 0843 208 2427 for assistance from their customer services department. It dates back to the Bristol Waterworks Company, founded in 1846. Sewerage services in the Bristol area are actually taken care of by Wessex Water, but Bristol Water is responsible for supplying clean water to the area. They provide 266 million litres of drinking water to over a million consumers every day. It comes from lakes, reservoirs, or the Severn.

Bristol Water Contact Numbers

Department
Phone Number
Opening Times
Bristol Water
Customer Services
0843 208 2427
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Bristol Water
Leaks & Supply
0844 453 0211
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Bristol Water
Billing
0843 816 6809
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Bristol Water
Meters
0843 816 6811
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Bristol Water
Moving Address
0843 816 6812
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed
Bristol Water
Complaints
0843 816 6813
(Mon – Fri) 8am – 6pm
(Sat – Sun) Closed

Bristol Water Customer Services

Contact Bristol Water customer services on 0843 208 2427 if you have a query about Bristol Water. You can call for guidance as a customer, if you need advice on saving water. Or call for support if you or someone in the property should be on the Priority Services register. Call to find out what Bristol Water does in their local community, including charity and educational projects. You can also enquire about recreational possibilities at their lakes and reservoirs.

Bristol Water Leaks & Supply

Call 0844 453 0211 if you think that there’s a problem with your property’s water supply from Bristol Water. There may be discolouration or an unusual taste or smell to the water. You can call if there is an issue relating to the hardness of the water or the water pressure. A working water supply is necessary for everyday life, so call if there is a disruption and you don’t have running water. You can call to check the local service status and report leaks or do it online.

Bristol Water Billing

If you need help understanding how Bristol Water calculates your bill, call 0843 816 6809. It will combine the sewerage charges from Wessex Water into the same bill for convenience. Call if any of the charges are confusing or you think your bill is higher than it should be. Or contact them if you have a problem with paying your bill. There could be a payment plan or assistant scheme to help you avoid more debt. Call for help with your Online Billing Portal.

Bristol Water Meters

If your property has a water meter already, your bills are based on your water usage. Some older properties don’t have them yet, but you can call to request one if you think it would be cheaper than your unmetered billing rate. Call 0843 816 6811 to discuss switching to a water meter. They can install it for free and you can switch back to unmetered billing within 2 years if you change your mind about it or you don’t save money. Call for help with reading meters.

Bristol Water Moving Address

To make moving home run smoothly, you should ensure that your utility accounts are up to date. Call Bristol Water on 0843 816 6812 if they are supplying the property you are moving into. Or call to close your account if you are leaving their supply region. You will need to call and transfer your account if you are moving address within the area. When there is a change of occupancy, Bristol Water installs a water meter. This means metered billing is compulsory.

Bristol Water Complaints

If the service you receive is disappointing or results in a severely negative experience, call and complain to Bristol Water on 0843 816 6813. They will aim to completely resolve the problem at this stage, though it may take more time for them to investigate and fix some issues. You can contact them again to request that the managing director reviews your complaint. If you still aren’t happy with their response, they will point you to independent escalation agencies.

Other Ways to Contact Bristol Water

Advisers at Bristol Water are also available through social media during the opening hours above. You can reach out to them on Twitter or Facebook with quick enquiries. Domestic customers can send e-mails to customer.services@bristolwater.co.uk. Business customers can e-mail customer.services@bwbsl.co.uk. Their press office is available for media enquiries at communications@bristolwater.co.uk. Or you can post a letter to the office via this PO box:

Bristol Water plc
PO Box 218
Bridgwater Road
Bristol
BS99 7AU

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