Lydia Archive

Northumbrian Water Fined Half a Million Pounds

Peterlee Magistrates Court found that the utility company Northumbrian Water should pay a fine of around half a million pounds. This fine was for supplying unfit water to around 10,000 residents of County Durham in 2016. The total includes £499,725 in fines, costs of £32,792.65 which were

Changes to Your Utility Bills in 2019

In recent years, the industry regulators have been taking action to make sure that customers can afford their energy and water bills. Ofgem and Ofwat are responsible for ensuring that all energy and water suppliers in the UK are meeting their legal standards of service. The energy

Economy Energy Customers Saved By Ovo Energy

Things were looking dire for Economy Energy, so the announcement that it will no longer be trading isn’t too surprising. As 2018 drew to a close, many Economy Energy customers were sharing complaints about price increases and missing refunds. Investigations found that the energy supplier’s losses were

Castle Water

0844 257 4553 Contact Castle Water on 0844 257 4553 if you require assistance with your business account with them. Castle Water is a leading independent water supplier in the UK. They supply water and sewerage services to businesses throughout England and Scotland. This includes public bodies

Budget Energy

0844 257 4450 Contact Budget Energy on 0844 257 4450 to get help from their customer services team. In 2011, Budget Energy formed with the aim of giving energy customers in Northern Ireland a more cost-effective choice of supplier. Homes, businesses, and farms can choose the best tariff

Energy Switch Cashback Deals

Clever consumers will know that they should always shop around to find the best tariffs for their energy. When it’s time to renew, switching suppliers can save you money. But did you know that you can get some extra money on top of reducing your energy bill?

Pros and Cons of Smart Meters

By now everybody will have heard about new smart meters for gas and electricity. The UK government is backing the rollout of smart meters because they are upgrading out-of-date infrastructure and making energy use and billing more efficient all around. They are hoping for energy suppliers to

How to Bring Down Energy Bills in Winter

As temperatures drop and it gets darker for more hours of the day, our energy bills go up. We stay indoors more to avoid the cold and keep the heating and the lights on for longer. It may be cosy, but doing this all winter will cost

What to Do With Overcharged Energy Bills

Energy suppliers are consistently the worst companies at billing customers accurately. Gas and electricity suppliers incorrectly bill 2 out of 10 households. To make things worse, over 10% of them will experience this more than once. The government regulatory body Ofgem has been issuing millions of pounds’

A Guide to Topping Up With SSE

Many consumers prefer to budget their energy usage with the installation of a prepayment meter. These Pay As You Go meters allow customers to pre-pay for their energy before they use it. SSE is one of the energy suppliers offering Pay As You Go billing. They won’t

SSE Airtricity

0844 257 4419 Contact SSE Airtricity on 0844 257 4419. Founded in Ireland in 1997 as Eirtricity, it is a wind farm developer which operates internationally. It rebranded as Airtricity in 2002 then as SSE Airtricity in 2014, under SSE plc. SSE operates 28 onshore wind farms,

South East Water

0844 257 4413 Contact South East Water on 0844 257 4413 to speak with the customer services department. South East Water is a supplier of drinking water in the UK (though there is an Australian water company with the same name). They do not supply wastewater services

Flow Energy

0844 257 4407 Contact Flow Energy on 0844 257 4407 for assistance from customer services. Flow Energy is a domestic energy supplier of gas and electricity in the UK. It launched in 2013, but its parent company Flowgroup plc had been around since 1998. Flowgroup sold Flow

How to Book Your Annual Boiler Service

Most people rely on the boiler in their home for hot water and heating. This is essential for daily life and is crucial in the winter when temperatures drop. Boilers are vulnerable in winter due to the possibility of blockages from frozen pipes. However, boilers can break

British Gas Lost Card – What to Do

If you cannot find your card to pay for your British Gas energy, you do not need to worry too much. Even if your card has been stolen rather than lost, there is still something you can do about it. Whether it is a payment card or a