Dan Archive

News Round-Up: Strike Action, Complaints and Refunds

In this week’s news round-up, one water provider is providing refunds after flooding in July while another is racking up a worrying number of complaints. Meanwhile, strike action could be taken against one of the Big Six providers as another looks for outside investment to help a

News Round-Up: Phone Scams, Smart Energy And Engineering

Several utility companies are looking at smart ways to manage and monitor energy in this week’s news round-up. At the same time, a major provider is warning customers about scam phone calls while another has overcome safety concerns in their engineering.

News Round-Up: Fines, Funding And Road Work Criticisms

Another one of the big six energy providers has been hit with a major fine this week. Meanwhile, one of its competitors has just received funding for an exciting new piece of energy tech that could save customers thousands of pounds. In other news, a regional utility

First Utility Charges Customer Who Cancelled Account

A First Utility customer is unhappy with the service he has been receiving from the company who have continued to send him bills since he closed his account. The customer, who wrote anonymously to The Telegraph’s Jessica Investigates page, says that he switched to First Utility for

United Utilities Customer Service Workers To Be TV Stars

Two United Utilities workers will be small-screen stars for the second time in 2014. The call centre workers Vicki Lilliston and Lisa Robinson have been handpicked to help sponsor the regional weather on ITV Granada and Border regional weather. Vicki Lilliston is aged 25 and comes from Great

Scottish Water Fined For Killing More Than 1000 Fish

Scottish Water have been hit with a small fine after the utility company was found responsible for killing more than one thousand fish. It was handed down the fine after some chlorinated water leaked from one of the company’s reservoirs. It resulted in polluting the water and

Scottish Gas Create Hundreds Of New Call Centre Jobs

The energy provider which forms the Scottish arm of British Gas, Scottish Gas, is planning to hire even staff more its call centre across various areas of the United Kingdom. The utility company is hoping to recruit 300 new staff members at their centre to improve the

Northumbrian Water Seek Bidders For Framework

Northumbrian Water has a great opportunity for wealthy businessmen who are looking for a long-term investment. The utility provider based in Northumbria has invited people to bid for a sewerage maintenance and repair framework that could potentially be worth over £130 million. The bid will go to fund

Swalec Sponsored League Gets A Switch-Up

Swalec‘s sponsorship of the National League is to go ahead once again, but with some major changes to the structure for this season. There has been a restructure in the divisions in an attempt to reduce the amount of travelling that clubs and their fans have to

Scottish Power’s Customer Numbers Remain Steady

Controversies surrounding their customer service record and an investigation into benefiting millions from a collapsed warranty scheme have not harmed Scottish Power. The energy provider, which makes up one of the United Kingdom’s Big Six energy companies, has revealed that there has been no change in the number

Elderly Couple Exposes Scam Caller Posing As Welsh Water

A married couple from Wales managed to foil a scam caller who pretended to be from Welsh Water and knew their bank details. Brian and Pamela Gwilym, an elderly husband and wife from Tredegar in Wales, were called us last week by a woman claiming to be from Welsh