Anglian Water Contact Phone Number

0844 453 0175

Do You Need To Call the Anglian Water Phone Number?

Your reasons for needing to call Anglian Water may include:

  • Getting help with understanding your bill
  • Paying your bill
  • Submitting a meter reading
  • Applying for a meter or requesting a replacement/repair for your meter
  • Reporting a loss of water supply; suspicion of a water leak, or concerns that your home plumbing may not be connected properly
  • Reporting suspicions of water meter tampering in your local area
  • Finding an approved plumber or contractor
  • Learning more about water-efficient products
  • Moving house.

Typical Questions from Anglian Water Customers

Should I get a water meter?

  • Having a water meter installed at your property will help you to monitor your usage more effectively. You will also receive more accurate monthly bills by submitting regular readings to Anglian Water, which could save you money.
  • How much you pay on a metered tariff will depend on whether your household’s current water usage is low, average or above average, and the number of people living in your household. To compare these rates with your current charges, click here.
  • Even after you decide to have a meter installed in your home, you can choose to switch back to your old tariff at any time if you don’t see the savings you anticipated, thanks to Anglian Water’s 2 Year Switchback Guarantee. However, your water meter will remain permanent, whether or not you choose to use it.
  • If you already have a meter installed at your property and want to switch to metered charges, simply call the Anglian Water contact number to arrange the switch.

What do I do if there is a fault with my water meter or water supply?

  • If there is a loss of water supply in your local area, Anglian Water will be working to have your water running again as soon as possible. Check with neighbours to see if they have a water supply.
  • If there is a loss of water supply in your local area, Anglian Water will be working to have your water running again as soon as possible. Check with neighbours to see if they have a water supply.
  • If you are experiencing a water emergency due to a burst or frozen pipe, call the Anglian Water contact number immediately to arrange a call-out. In the meantime, turn off all water heating systems and your water supply, and in the case of a burst pipe, any nearby electrical appliances as well.
  • If you require a repair for your water meter; suspect that there has been meter tampering your area or are concerned that the plumbing in your home is faulty, call Anglian or click here to find an approved plumber/contractor.
  • Anglian Water’s Emergency Insurance cover will cover you for a range of emergencies, breakdowns and faults for a low monthly payment.

How is my bill calculated and how can I pay?

  • If you don’t have a meter installed in your home, your bills will be estimated based on your average usage. For more accurate billing and the chance to save money and use less water, consider switching to a metered tariff.
  • You can pay your bill via direct debit or by instalments on a monthly, weekly or fortnightly basis. To do this, visit the Anglian Water website or call Anglian Water Customer Services.
  • If you prefer to receive electronic bills, you can switch to paperless billing by logging onto your Lloyds or TSB internet banking account and supplying your nine digit Anglian Water account number along with your full home address. Otherwise simply register with the MyBillsOnline service and enter the same information when prompted.

Who Are Anglian Water?

Anglian Water is a water company serving more than six million domestic and business customers in the East of England. It supplies drinking water to a number of areas including Bedfordshire; Buckinghamshire; Essex; Lincolnshire; Norfolk and Suffolk. It also provides drainage and sewer systems to a wider area that includes the Humber in the north, the River Thames in the south, and the River Great Ouse in between.

The company was formed by the Water Act 1973, before being privatised to become Anglian Water Services in 1989. It is a subsidiary of AWG plc and regulated by the Water Industry Act 1991.

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